Rivian Ordering and Delivery Summary (Complaint) - Motor Trend

[JeremyMKE]

For those who think MT is completely in Rivians pocket.

I personally agree with almost all his complaints. I did not enjoy my buying process.

https://www.motortrend.com/features/i-bought-a-rivian-r1t-electric-pickup-order-delivery/

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[COdogman]

Does it really force you to sign up for the Rivian insurance as he says in the article? WTF?

 

[jjswan33]

Does it really force you to sign up for the Rivian insurance as he says in the article? WTF?

no

 

[U100]

What a crybaby.

 

[godfodder0901]

Does it really force you to sign up for the Rivian insurance as he says in the article? WTF?

Absolutely not. Is it in the app? Yes. Is it more streamlined to do so? Yes. Is it cheaper? YMMV

 

[AdamsFan1983]

Paraphrasing for those who don’t want to read:

 

[kvenom]

By the sounds of it, he got to skip the line as well.

 

[Smithery]

Does it really force you to sign up for the Rivian insurance as he says in the article? WTF?

Absolutely not. It's bonkers he thinks it does.

Source: Just finished my 8 steps yesterday, and I was never forced to sign up for their insurance. There was a VERY clear option to simply upload POI from your own insurer instead.

 

[AdamsFan1983]

Absolutely not. It's bonkers he thinks it does.

Source: Just finished my 8 steps yesterday, and I was never forced to sign up for their insurance. There was a VERY clear option to simply upload POI from your own insurer instead.

Truth. I have my own issues with the delivery, but this article seems remarkably petulant to me.

 

[PastyPilgrim]

I like his branding of CY/FE as spinach omelette at least

 

[cohall]

Agree about his complaints regarding lack of visibility to expected delivery timing. That continues to need work.

The rest is just whining, or downright wrong. The 8 steps took me maybe a total of 30 minutes to complete, with zero issues. And no, you're not required to use their insurance.

Getting a bum charger stinks I'm sure, but they clearly made it right, and even sent someone to his house to deal with it directly. And yet he still complains.

 

[COdogman]

Thank you for clearing up the insurance question. That sounded very odd to me. I‘m sure Rivian’s purchase steps are far from perfect, but I find it impossible to believe it still isn’t a huge improvement over the OLD purchase process at a dealer, which seemed like it was designed for maximum pain.

 

[yizzung]

Does it really force you to sign up for the Rivian insurance as he says in the article? WTF?

Nope.

 

[Spork8]

Sounds like I took delivery around the same time frame as him. I had zero issues, aside from my guide never talking to me (and still no word on some questions)... The graphics for the insurance step does steer you towards picking Rivian Insurance (they were awesome to work with, but they aren't competitive yet and were upfront about that with me) but it clearly does not force you too. Other than that, the 8 steps were extremely simple.

I do wish they were more competitive in the trade-in realm. Vroom offered me like $400 more, Carvana a lot less, and local dealers were just unable to work with me on anything like quotes only being good for a few days and a couple hundred miles or admitting that they're low balling me because I'm not buying from them. But when Rivian did take my old truck, they only made sure they could load it up on the flatbed.

 

[yizzung]

In May, I received a call from a different, equally friendly Rivian employee at the company's delivery center in El Segundo, California, just 0.5 mile from MotorTrend HQ. "Your truck's here. We're so happy you went with such a bold colorway." Whoa, whoa, whoa. It's here? (Also, I still needed to sell the Ford, which I was able to do rather quickly for nearly 50 percent more than Rivian offered.) Because I was leaving for Pikes Peak practice, we settled on the day after I returned, June 14, for handover. Sunday evening, June 12, I'm told by my friendly Guide to make sure I bring a certified or cashier's check with me on Tuesday. "What?!?" I rudely exclaim. "You're telling me this now? I'm in Colorado, and flying back tomorrow, landing after my bank is closed and I have to work the morning of the 14th? How can I get a cashier's check?"

So... you were told you'd get the keys to an $85,000 truck a full month in advance and thought, well, I guess they'll just hand it over without paying for it? Then got mad because you hadn't given any thought to how you were going to pay for it? Got it.

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