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Groshyubcha

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Taras
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Good day!

My family and I love our R1S (Mongo). As I mentioned previously, it has replaced our Defender 110 Trek Edition. We have been in sand dunes, mud bogs, climbed rocks and roots, and even pulled out a Lexus ES350 out of a cornfield covered in 10” of snow.

My wife and load up 3 children, a jogging stroller, 2 children’s bikes (hitch) and the dogs into the R1S and head out to a local trail. The kids and Doberman ride+run up ahead and hit the single track, while my wife and I run with the stroller and pitbull along the crushed gravel.

After about 60 minutes we come back to find the rear passenger driver’s side window smashed in. Immediately, we are hit with disbelief. I jump in the car and review the gear guard video; and there he is (pictured). Very smooth operator, pulled up next to the R1S, walked up to the rear passenger window, pressed on the bottom portion of the window with a screwdriver, and fractured the glass, without setting off the alarm. He pushed the remainder of the glass in and then jumped into the car, only to emerge with nothing! (Bc living in Philadelphia suburbs we know never to leave anything out). He walked off, and we are now left with approx a $4000 bill! While waiting for parts, saran/plastic wrap, clear tape, gorilla tape layered on (not on paint).

Armed with this precious data, I reached out to all the local news stations! 6ABC picked it up, interviewed me, broadcast it, and within 24 hours a neighboring districts police officer reached out telling me he think he knows the culprit! Apparently the individual is already standing trial this summer for similar break-ins a few miles away. Additionally, in 2018 6ABC did a story about the guy, as he was compulsively breaking into vehicles in the same area while pretending to operate a drone (story below).

What the police now have is actual video of the suspect! Since he was notorious in the area, hopefully things will settle out a bit, and 1 less person is discouraged from vandalism.

Concerns:
1) why did the alarm not go off when he broke the window? Shouldn’t there be some sensors to detect this?

Thanks!

https://6abc.com/philadelphia-news-burglaries-car-break-ins-fairmount-park/3606638/
https://6abc.com/car-break-in-belmont-plateau-philadelphia-police-window-smashed/14330726/

Rivian R1T R1S Rivian BREAK IN caught on gear guard camera video 1705609370413

Rivian R1T R1S Rivian BREAK IN caught on gear guard camera video 1705609370433

Rivian R1T R1S Rivian BREAK IN caught on gear guard camera video 1705609370463

Rivian R1T R1S Rivian BREAK IN caught on gear guard camera video 1705609370549

Rivian R1T R1S Rivian BREAK IN caught on gear guard camera video 1705609370566


Rivian R1T R1S Rivian BREAK IN caught on gear guard camera video IMG_1498
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Whale Blubber

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A single broken window is a $4000 repair? Eesh.
 

Tim-in-CA

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That's a bummer. But how is a broken window a $4000 repair bill? What else was damaged?
 
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Groshyubcha

Groshyubcha

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Taras
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Safelight was $1083 for window repair but Rivian recommends a Rivian authorized dealer / repair center
The seals are 1 time use
Paint damage (belt buckle/zipper as he dove in)
Trim pieces

Rivian R1T R1S Rivian BREAK IN caught on gear guard camera video IMG_1566


Rivian R1T R1S Rivian BREAK IN caught on gear guard camera video IMG_1567


Rivian R1T R1S Rivian BREAK IN caught on gear guard camera video IMG_1568


Rivian R1T R1S Rivian BREAK IN caught on gear guard camera video IMG_1569
 

OtterTruck

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Good day!

My family and I love our R1S (Mongo). As I mentioned previously, it has replaced our Defender 110 Trek Edition. We have been in sand dunes, mud bogs, climbed rocks and roots, and even pulled out a Lexus ES350 out of a cornfield covered in 10” of snow.

My wife and load up 3 children, a jogging stroller, 2 children’s bikes (hitch) and the dogs into the R1S and head out to a local trail. The kids and Doberman ride+run up ahead and hit the single track, while my wife and I run with the stroller and pitbull along the crushed gravel.

After about 60 minutes we come back to find the rear passenger driver’s side window smashed in. Immediately, we are hit with disbelief. I jump in the car and review the gear guard video; and there he is (pictured). Very smooth operator, pulled up next to the R1S, walked up to the rear passenger window, pressed on the bottom portion of the window with a screwdriver, and fractured the glass, without setting off the alarm. He pushed the remainder of the glass in and then jumped into the car, only to emerge with nothing! (Bc living in Philadelphia suburbs we know never to leave anything out). He walked off, and we are now left with approx a $4000 bill! While waiting for parts, saran/plastic wrap, clear tape, gorilla tape layered on (not on paint).

Armed with this precious data, I reached out to all the local news stations! 6ABC picked it up, interviewed me, broadcast it, and within 24 hours a neighboring districts police officer reached out telling me he think he knows the culprit! Apparently the individual is already standing trial this summer for similar break-ins a few miles away. Additionally, in 2018 6ABC did a story about the guy, as he was compulsively breaking into vehicles in the same area while pretending to operate a drone (story below).

What the police now have is actual video of the suspect! Since he was notorious in the area, hopefully things will settle out a bit, and 1 less person is discouraged from vandalism.

Concerns:
1) why did the alarm not go off when he broke the window? Shouldn’t there be some sensors to detect this?

Thanks!

https://6abc.com/philadelphia-news-burglaries-car-break-ins-fairmount-park/3606638/
https://6abc.com/car-break-in-belmont-plateau-philadelphia-police-window-smashed/14330726/

1705609370413.png

1705609370433.jpeg

1705609370463.jpeg

1705609370549.jpeg

1705609370566.jpeg


IMG_1498.jpeg
I'm so very sorry this happened to you. Period. OtterTruck in Oregon
 

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Tim-in-CA

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Safelight was $1083 for window repair but Rivian recommends a Rivian authorized dealer / repair center
The seals are 1 time use
Paint damage (belt buckle/zipper as he dove in)
Trim pieces

IMG_1566.jpeg


IMG_1567.jpeg


IMG_1568.jpeg


IMG_1569.jpeg
Woha! that totally sucks. These kinds of repair prices is why car insurance is going through the roof!!
 

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Tim-in-CA

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Debating if I want to ruin my premium and have it on the record for future claims or when shopping around for lower rates.
It's under your comprehensive, it shouldn't affect your rate.
 

one44

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Damn - live in the area (on the NJ side). Glad he was caught and that you got that video. Super frustrating experience to go through, but hopefully you can get it repaired quickly. Crazy that the police declined to take the video initially though. Philly crime seems to be getting out of control.

I don't believe alarms are triggered with glass breaks and are more based on impact. I previously owned a Model 3 and tended to get alerts when someone or a ball bumped into the bumpers of the car where it looks like he may have been able to break in without slamming on the window. Would be great if we were able to get alerts though for these scenarios. I know this has been a huge problem in the Bay Area with Teslas.
 

NY_Rob

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Rivian is insane with their costs and time estimates... look at the worksheet:
30 min to remove and reinstall the rear floor mat? At $125/hr.. that 2 min job cost you $62.50!
Clean up broken glass.. 1 full hour.

Looks like most of their labor times are just as bloated too.

Just out of principle I wouldn't have Rivian repair it, bring it to Safelite.

Reinforces my decision that I will not be owning this vehicle out of warranty.
 
Last edited:
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Groshyubcha

Groshyubcha

Well-Known Member
First Name
Taras
Joined
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Threads
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Messages
64
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Location
Gladwyne, PA
Vehicles
R1S + Land Rover Defender Trek Edition
Rivian is insane with their costs and time estimates... look at the worksheet: 30 min to remove and reinstall the rear floor mat? At $125/hr.. that 2 min job cost you $62.50! Clean up broken glass.. 1 full hour. Looks like most of their labor times are just as bloated too.

Just out of principle I wouldn't have Rivian repair it, bring it to Safelite.

Reinforces my decision that I will not be owing this vehicle out of warranty.
Thank you for pointing that out
This is why the least deals are appealing as well
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