Ivman
Well-Known Member
- Joined
- Sep 14, 2022
- Threads
- 1
- Messages
- 48
- Reaction score
- 56
- Location
- California
- Vehicles
- 2022 Tesla Y Performance, 2016 Ram Rebel, R1T
Not sure how my response could be called “barking”, but my sincere apologies if that was your take.
This is the first time I’ve reiterated a 100% satisfaction gauranteed, open return policy….and still get attacked on the forum, ha ha. Good example, not matter the effort to please, some remain simply unpleasable.
There is no numeric range claim on the product page, never has been. But I respectfully disagree, saying nothing is not right. We can / will / do explain the products best we can. Everyone is free to have some or pass!
happy days To all!
thx gang
Not attacking at all, merely making observations and even mentioned the policy was great - it really is and being in the customer service business myself, I can very much appreciate it. Maybe barking was the wrong way to say it, but defensive is definitely true, even in the response here. There is no need to apologize.
I, too, appreciate the investment into innovation and product building you are doing. I've always loved to mod my cars / trucks over the years and without people like you, I'd never would have had the opportunity to do so.
Finally, any claims of efficiency gains on the product page, numerical or not, is still a claim. "along with providing the benefit of reducing the aero-robbing open spoke surface area of the wheels." And while not on the product page, you have made those numerical claims here. Presumably, you are a trusted authority and therefore your claims are to be considered trusted by consumers.
Simply stating "everyones experience is different" is not adequate for the real-world results relayed here. You simply cannot make a claim to efficiency gains without evidence (actual evidence) to back it up. It's misleading. I understand if you see this as an attack, but I assure you it's not. It's simply adding clarity to my previous meaning. I mean no ill will.
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