End of my dream

[Pbmsmith]

So here we go on our first trip on our new R1T. Loading went well with lots of space and room for three adults, a big dog, bikes, and lots of luggage to support the rest of the family. OK first planned charging station after 150 miles using electrify america went great.

Then we tried to drive off only to be told the front hatch was open. Multiple, multiple attempts to open and close the hatch did not solve the problem. Called support and while on the phone the problem seemed to resolve itself.

We have 250 miles until our destination so we figured that our 95% charge, in trip mode, would get us there. We drove carefully in conserve selection, but ended up needing to recharge at 200 miles with only 30 miles left. Several of the charging stations we tried were broken or at least non-functional.

The fun really started on our return a week later. On reaching our planned recharge stop we filled up to 70% or nearly 200 miles as we only had a 100 to go. Again we get the hood open alert. We call support and do everything they say …..push down hard on hood…..no response…..open hood…won’t open…soft reset…..hard reset…All no change. So here we are in a small crossroad 50 miles from any town.

Support says try rental car…none open. Try ride share…none around. Then all of a sudden, while parked in the shade the alert goes away and we start for home. We see we are going to need a further charge and begin planning for that. The first two chargers we stop at are non-functional. Now we are panicking as we are down to less than 5 miles. We find a 6 kw charger and charge to 10 miles so we can make it to the next charger.When we get there and plug in ….no connection. Call Electrify America and they reprogram the charger to no avail. Call Rivian support and told to try hard reset as when the battery is critically low it needs to be reset in order to charge. Finally we head home.

i am completely disillusioned and plan to get rid of the truck. Rivian is coming tomorrow to take it to service center. If they won’t take it back I am selling and taking whatever I can get.

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[AdamsFan1983]

Seems an over reaction to me but you do you.

 

[flush]

aside from the front latch error, i see that almost all your issues are with chargers not working. looks like for your needs, you can't use an EV since the charging network is not reliable enough yet.

 

[R1Sky Business]

So here we go on our first trip on our new R1T. Loading went well with lots of space and room for three adults, a big dog, bikes, and lots of luggage to support the rest of the family. OK first planned charging station after 150 miles using electrify america went great.

Then we tried to drive off only to be told the front hatch was open. Multiple, multiple attempts to open and close the hatch did not solve the problem. Called support and while on the phone the problem seemed to resolve itself.

We have 250 miles until our destination so we figured that our 95% charge, in trip mode, would get us there. We drove carefully in conserve selection, but ended up needing to recharge at 200 miles with only 30 miles left. Several of the charging stations we tried were broken or at least non-functional.

The fun really started on our return a week later. On reaching our planned recharge stop we filled up to 70% or nearly 200 miles as we only had a 100 to go. Again we get the hood open alert. We call support and do everything they say …..push down hard on hood…..no response…..open hood…won’t open…soft reset…..hard reset…All no change. So here we are in a small crossroad 50 miles from any town.

Support says try rental car…none open. Try ride share…none around. Then all of a sudden, while parked in the shade the alert goes away and we start for home. We see we are going to need a further charge and begin planning for that. The first two chargers we stop at are non-functional. Now we are panicking as we are down to less than 5 miles. We find a 6 kw charger and charge to 10 miles so we can make it to the next charger.When we get there and plug in ….no connection. Call Electrify America and they reprogram the charger to no avail. Call Rivian support and told to try hard reset as when the battery is critically low it needs to be reset in order to charge. Finally we head home.

i am completely disillusioned and plan to get rid of the truck. Rivian is coming tomorrow to take it to service center. If they won’t take it back I am selling and taking whatever I can get.

Just growing pains...sorry to hear that. A d don't worry about finding someone to buy it from you ....probably for eau more than u paid.

 

[Dark-Fx]

Latch sounds like it has been a common enough issue in hot weather. Something is being stretched out of place and fixed itself when cooled down. I plan to bring a full gamut of tools with me on our long trips to be able to address any sort of weird issue like this.

I'm curious if you checked plug share beforehand for any of the chargers that you've visited? I have literally never run into issues at a charger that weren't already commented about, even on long trips.

 

[R1Sky Business]

Don't think of it as the end of your dream....more like your dream is postponed for a while

 

[Kmann1994]

So dramatic lol

 

[MNLightning]

The charging frustration is real. If not for my home charger I would have sold my Rivian already...
I'm glad I ended up keeping mine and hope for the same for you. The hood issue on top of the possibility of being stranded with your family would be a little stressful. And kinda takes the fun out of the situation.

My wife and I have learned that we need to research chargers along our path using more than one app. I've even called ahead to make sure there aren't any reported issues. Being an early adopter has it's downsides, especially if the family isn't on board with the possibilities of real life challenges

Hope you are able to hang in there

 

[MNLightning]

So dramatic lol

Don't forget he is from Cali...

 

[R1Sky Business]

Don't forget he is from Cali...

Let's keep it cordial people

 

[Dark-Fx]

Don't forget he is from Cali...

40 million people are.

 

[MNLightning]

40 million people are.

Meant as a lighthearted poke as it was a bit dramatic.

Pre political Exodus. Some of the best weather, scenery, Geography, in the world.

Let's keep it cordial people

Sensitive much lol. ?

 

[Jac]

Apparently OP has not owned a boat.

 

[R1Sky Business]

Meant as a lighthearted poke as it was a bit dramatic.

Pre political Exodus. Some of the best weather, scenery, Geography, in the world.


Sensitive much lol. ?

Not me, but that person posting that might.

 

[C.R. Rivian]

So here we go on our first trip on our new R1T. Loading went well with lots of space and room for three adults, a big dog, bikes, and lots of luggage to support the rest of the family. OK first planned charging station after 150 miles using electrify america went great.

Then we tried to drive off only to be told the front hatch was open. Multiple, multiple attempts to open and close the hatch did not solve the problem. Called support and while on the phone the problem seemed to resolve itself.

We have 250 miles until our destination so we figured that our 95% charge, in trip mode, would get us there. We drove carefully in conserve selection, but ended up needing to recharge at 200 miles with only 30 miles left. Several of the charging stations we tried were broken or at least non-functional.

The fun really started on our return a week later. On reaching our planned recharge stop we filled up to 70% or nearly 200 miles as we only had a 100 to go. Again we get the hood open alert. We call support and do everything they say …..push down hard on hood…..no response…..open hood…won’t open…soft reset…..hard reset…All no change. So here we are in a small crossroad 50 miles from any town.

Support says try rental car…none open. Try ride share…none around. Then all of a sudden, while parked in the shade the alert goes away and we start for home. We see we are going to need a further charge and begin planning for that. The first two chargers we stop at are non-functional. Now we are panicking as we are down to less than 5 miles. We find a 6 kw charger and charge to 10 miles so we can make it to the next charger.When we get there and plug in ….no connection. Call Electrify America and they reprogram the charger to no avail. Call Rivian support and told to try hard reset as when the battery is critically low it needs to be reset in order to charge. Finally we head home.

i am completely disillusioned and plan to get rid of the truck. Rivian is coming tomorrow to take it to service center. If they won’t take it back I am selling and taking whatever I can get.

I have a son in CA who would be glad to take it off your hands...DM me on what you want for it...

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