New owner - Rivian work order language, not making me comfortable

[frostpine_82]

I just experienced this today regarding my hvac issue (at a certain temp, my truck makes a puddle of water, and my driver side floor is wet) and I got the diagnostic fee charges (times two!), I almost panicked because my previous work orders were already 0 without diagnosing, but also the work order had no technician initials so it might have been done automatically.

until i remembered that someone told me the work estimate is a "worst-case scenario" type of thing. i can come back and report on how it'll go, but I am at least very sure that this issue is covered under warranty and that my final cost will be $0.

just dropped her off the other day, service center confirmed to me that the diagnostic fee is waived if issue is found to be under warranty! Also my initial estimate was close to $700, idk what my advisor did that cut it down to ~$400 work estimate before taxes, and this was the day of the drop off

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