Issues with cargo bars upon installation [updated: RESOLVED]

[wicked2112]

Paging @wicked2112

Sorry, I've been a tied up with a couple of things. What can I do for you?

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[wicked2112]

I think so, the cargo bars are Rivian branded. But plastered with Made in China on the bottom. Also shipped from LA, guessing it's off the boat from China.

Do you know this to be the true issue, or are we just guessing at it?

 

[crashmtb]

Sorry, I've been a tied up with a couple of things. What can I do for you?

OP managed to persevere

That did it. Disconnected the bar. Locked it. Pulled the lever a few times. Then it freed up and started working. Now all 4 are latched.

 

[electruck]

OP managed to persevere

I thought OP followed up saying that they had grabbed the wrong set and problem remained? And also no follow up so far from OP on the pressing down and jiggling suggestion made by Sconces.

 

[plasmdude]

I thought OP followed up saying that they had grabbed the wrong set and problem remained? And also no follow up so far from OP on the pressing down and jiggling suggestion made by Sconces.

Sorry, no dice. Tried several suggestions to get the latch to engage. I am waiting for Rivian Support to take a look. They need to take in my truck for servicing leaking hydraulic fluid also.

 

[plasmdude]

Do you know this to be the true issue, or are we just guessing at it?

Off the cuff. Its not branded as Yakima but rather Rivian. But it is not from Normal or they outsourced it to China. Guessing the QA procedures are still being worked out.

 

[crashmtb]

Off the cuff. Its not branded as Yakima but rather Rivian. But it is not from Normal or they outsourced it to China. Guessing the QA procedures are still being worked out.

@wicked2112 works for Yakima, which is the supplier of these crossbars.

 

[wicked2112]

@wicked2112 works for Yakima, which is the supplier of these crossbars.

Though Yakima created these, all questions and concerns with the bars are to directly addressed with Rivian for any type of warranty replacements or questions.

 

[plasmdude]

Got my truck back from the service center. They reported that the latch I had was able to be snapped into place after unusual amount of force. They agreed this was out of spec and replaced the cross bars with new ones. The new cross bars work much better though one is a bit reluctant but manageable.

 

[DallasCFP]

Mine came with the hook fully out and lifting the tab does nothing to loosen it.

 

[Kalei]

Got the cargo bars via UPS today! The install was very simple most of the time was unboxing and unwrapping. However, I do believe that I have a defective latch. Three of the latches engage with a nice double click. But the fourth is really soft and does not fully seat.

Good latch:

Bad latch:

All that’s wrong with it is the angle your putting it in and the length it takes a few minutes but I was able to fix it

 

[Kalei]

Mine came with the hook fully out and lifting the tab does nothing to loosen it.

We’re u able to unlock the bar with the key?

 

[BRadloff]

Got the cargo bars via UPS today! The install was very simple most of the time was unboxing and unwrapping. However, I do believe that I have a defective latch. Three of the latches engage with a nice double click. But the fourth is really soft and does not fully seat.

Good latch:

Bad latch:

[/QUOT

Got the cargo bars via UPS today! The install was very simple most of the time was unboxing and unwrapping. However, I do believe that I have a defective latch. Three of the latches engage with a nice double click. But the fourth is really soft and does not fully seat.

Good latch:

Bad latch:

I received the crossbars yesterday. I have the exact same problem with 3 out the 4. Worked on them for over 90 minutes. Tried everything I could find on any forum. Finally called customer support. We have a ticket filed. Let's see how long it takes to get a fix.

 

[LaunchR1T]

I had exactly the same issue with mine. I tried every angle I could with no luck. Some would click in, others would not.

I then had success by lifting up on the center of the bar with one hand while pushing down on the latch with the other. Not hard, not much pressure needed. It seems that slightly changed the angle of the latch to perfectly fit into it's home.

 

[PoorPilot]

I had the same issue with my crossbars and had the mobile service come to my house to fix. I watched the service tech work on them for 30mins and quickly realized I could have fixed them myself with just a little patience. You can remove the plastic cover that's over the actual latching mechanism and make small adjustments with an allen wrench to realign the latch. It was basically a trial and error type process, but I know how to fix it if it ever happens again.

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