Issues with cargo bars upon installation [updated: RESOLVED]

[plasmdude]

Got the cargo bars via UPS today! The install was very simple most of the time was unboxing and unwrapping. However, I do believe that I have a defective latch. Three of the latches engage with a nice double click. But the fourth is really soft and does not fully seat.

Good latch:

Bad latch:

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[MountainBikeDude]

100% needs to be adjusted.

 

[Riviot]

100% needs to be adjusted.

... With a hammer ?

 

[crashmtb]

Paging @wicked2112

 

[E.S.]

Got the cargo bars via UPS today! The install was very simple most of the time was unboxing and unwrapping. However, I do believe that I have a defective latch. Three of the latches engage with a nice double click. But the fourth is really soft and does not fully seat.

Good latch:

Bad latch:

So now I am curious. The crossbars look like they have a keyable lock (just under the latch that locks the bars in place). I wonder if locking it with the key and then unlocking it again will alleviate the problem with that lock-latch closing properly?

 

[ironpig]

that's a bummer. They clearly have manufacturing issues with these bars. A lot of trucks shipping without them.

 

[SeaGeo]

that's a bummer. They clearly have manufacturing issues with these bars. A lot of trucks shipping without them.

Why are you suggesting a QC issue based on an accessory not shipping with the truck?

 

[COdogman]

I was also wondering if lubricating or locking/ unlocking the latch a few times might help.

 

[plasmdude]

I was also wondering if lubricating or locking/ unlocking the latch a few times might help.

I was thinking the same that some trilube might free it up. But have other service needs and will just leave it to the Rivian tech.

 

[plasmdude]

Why are you suggesting a QC issue based on an accessory not shipping with the truck?

I think so, the cargo bars are Rivian branded. But plastered with Made in China on the bottom. Also shipped from LA, guessing it's off the boat from China.

 

[SeaGeo]

I think so, the cargo bars are Rivian branded. But plastered with Made in China on the bottom. Also shipped from LA, guessing it's off the boat from China.

So...?

 

[plasmdude]

So now I am curious. The crossbars look like they have a keyable lock (just under the latch that locks the bars in place). I wonder if locking it with the key and then unlocking it again will alleviate the problem with that lock-latch closing properly?

That's a good idea, will give that a shot.

 

[Riviot]

So...?

Careful, might have COVID. You should ship it to me, I'll disinfect and fix it.

 

[plasmdude]

That's a good idea, will give that a shot.

That did it. Disconnected the bar. Locked it. Pulled the lever a few times. Then it freed up and started working. Now all 4 are latched.

 

[Trandall]

Nice work @E.S.
Seriously Rivian might as well just hand over the customer support reigns to Rivian Forums things would be going much smoother by now.

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