Introducing the R1 Shop... Email Communication

[timf]

Maybe I’m a group of one, but I am an R1S preorder holder with a March/April 2022 delivery window, guide contact, and no PBA.

Perhaps it went to spam and you never saw it. If you locked in your configuration with your guide, you should have received one soon thereafter. In any case, I'd put you in group 1.

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[Mygrain]

I would consider there to be three distinct groups of R1S orders:
1. Those with guides assigned and PBAs signed who are in/past their delivery windows.
2. Those with 2022 windows who have not been contacted by a guide.
3. Those with 2023 windows.

4. Those who initially configured after 12/10/21 -- regardless of what date they preordered -- and have never received a delivery window. Ah, the rewards of patiently waiting (to configure).

 

[timf]

4. Those who initially configured after 12/10/21 -- regardless of what date they preordered -- and have never received a delivery window. Ah, the rewards of patiently waiting (to configure).

I considered making that a separate group, but I would lump those in with group 3 and instead call it "Those never promised delivery in 2022."

 

[ORFynder]

I was told by my guide yesterday, that only 2019 and earlier res holders would receive the 1st round of emails, not sure why u are not in the batch.

Interesting that you have had a guide for over a month, have a LE config that is pretty standard, and still waiting for your truck. Have they communicated what the hold up is?

 

[M00v0vr]

Interesting that you have had a guide for over a month, have a LE config that is pretty standard, and still waiting for your truck. Have they communicated what the hold up is?

I was assigned a truck, however I rejected it due to issues it had. I don't want to get into the particulars however be leery of an older out of sequence VIN. They probably dropped me back into the lottery.

 

[Gator42]

('Later this week...')...

Thursday...

 

[kurtlikevonnegut]

('Later this week...')...

Thursday...

Kyle was able to get into the shop, select a truck, and take delivery before they were able to send out a scheduled email.

Incredible.

 

[aw113sgte]

I was assigned a truck, however I rejected it due to issues it had. I don't want to get into the particulars however be leery of an older out of sequence VIN. They probably dropped me back into the lottery.

I received an out of sequence vin by about 3000, I haven't noticed any significant issues thus far. So there is my super useful n of 1.

 

[kurtlikevonnegut]

Rivian Comms Director: "hey when is that email with updated preorder windows going to be ready?"

Email person: "it'll be ready next Friday"

Comms Director: "shit, it was supposed to go out in May. You sure it won't be ready before Friday?"

Email person: "Friday at the earliest"

Comms Director: "ok get an email out from Tony with the basics promising another update 'later this week's to go out on Monday. That should tide them over"

 

[0=====0]

Kyle was able to get into the shop, select a truck, and take delivery before they were able to send out a scheduled email.

Incredible.

Kyle will finish his road trip back home before the email update goes out.

Edit: And he will also post his youtube video about the road trip, and that video will have half a million views before the email update goes out.

 

[kanundrum]

6/9/2022, 12:52:39 PM - Brigitte: Ok, thank you for confirming that. Let me reach out and see if this issue should be fixed soon. I will also work to try and get the latest emails sent to you.

As for your Guide assignment, we will be sending out refreshed delivery window updates to preorder holders this week and throughout the rest of the year. The first group to receive an update about their timing are members that have a 2022 delivery window, and members who originally had a 2022 delivery window and are now in 2023.

I don't have any guarantees yet on if you'll receive one this week, but I believe you should receive this update. Once you get your window, your Guide will be expected to reach out within that new timeframe.

Just posting what was already stated as I still havent confirmed they resolved my email issues.

 

[Matt D.]

('Later this week...')...

Thursday...

Getting ahead of things: Friday…

 

[kurtlikevonnegut]

For anyone surprised that the updated delivery timelines have not gone out yet:

 

[AxelR]

Kyle was able to get into the shop, select a truck, and take delivery before they were able to send out a scheduled email.

Incredible.

It pays to be a little known on the web

 

[kyunam]

I'm a R1S LE holder with June/July window.

After reading the email several times, my understanding is now that the majority of R1S LE holders are pushed out of 2022. Is that right .. ?

(English is my 2nd language, it wasn't easy to get to this point)

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