downloading Gearguard video to USB C

[C.R. Rivian]

As long as I'm musing on this topic, the best future solution would be the ability to move the video to a linked phone...

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[the long way downunder]

Gear Guard video backup to USB-C drive doesn't work on my R1T. RIVIAN5 has no recommendations on what works and no debug tips. My R1 is going in this week to check out this bug and other things like a-pillar wind noise. Some say it works on their R1 and one person said it created the gearguardvideo folder. Maybe it works only with specific 64GB drives. I have tried 32GB, 64GB and 128GB (the 128 is the only drive I have that's USB-C, the others requires a USB-A adapter … really shouldn't matter, but like Tesla's first attempt at "flash" drive backup, it's primitive code.)
My real grip with Gear Guard is that it doesn't include dashcam operation - bizarre omission.

 

[User433]

I got past the initial prompt for a thumbdrive. Let me go try and pull a video.

 

[User433]

The video never copied. It looked like it was trying (flash drive light came on) but after 30min nothing happened. No progress bar, no UI indicator. Then when I removed and reinserted it, it's now the old prompt about needing a FAT formatted drive.

It's frustrating as I caught someone on video trying to access my truck bed and need to share the video with security.

 

[C.R. Rivian]

I tried a Samsung Duo Plus 128GB - 400MB/s USB 3.1 Flash Drive (MUF-128DB/AM). This has a USB-C connector. It came formatted as Fat32. I put in the required directory. Couldn't get any farther than:

Unless Rivian is using a definition of USB-C that I am not aware of, well, 'Normal, I think we have a problem...'

 

[Ainsleyiv]

Disappointed that this is not working. Better selecting options would help tremendously, would like to select a day and star them all. Currently the only way to star is to select each individual clip and click star. The other thing they should do is capacity delete not time based delete. Dedicate 32GB to gear guard then keep the last 32GB of videos until you record more. Also worried that there is no troubleshooting steps, it works or it don’t, no clue why not working.

 

[godfodder0901]

Not sure if this is because of the 2022.11.2 update or not, but I got Gear Guard videos to transfer via USB-C. I used a 32GB (I know! Less than 64GB minimum spelled out in the manual) SanDisk Cruzer Switch formatted as Fat32 with the root directory of GearGuardvideo. This drive is not a native USB-C, so I had to use a Samsung USB-C OTG adapter that came with my Galaxy Note10+.

Videos transfer as H264 - MPEG-4 AVC (part 10) (avc1) with a resolution of 1280x720 @ 7013kbps and 30.00fps for the bed camera and 1376x976 @ 9997kbps and 30.00fps for the front, rear, and side cameras.

 

[C.R. Rivian]

Had my truck serviced...not the main issue, but they updated the software and everything works now...

 

[MrZardos]

Not sure if this is because of the 2022.11.2 update or not, but I got Gear Guard videos to transfer via USB-C. I used a 32GB (I know! Less than 64GB minimum spelled out in the manual) SanDisk Cruzer Switch formatted as Fat32 with the root directory of GearGuardvideo. This drive is not a native USB-C, so I had to use a Samsung USB-C OTG adapter that came with my Galaxy Note10+.

Videos transfer as H264 - MPEG-4 AVC (part 10) (avc1) with a resolution of 1280x720 @ 7013kbps and 30.00fps for the bed camera and 1376x976 @ 9997kbps and 30.00fps for the front, rear, and side cameras.

I had the same issue, USB-C copy not working (256GB stick), but now, after the 2022.11.2 SW update it works perfectly ?

 

[jerseyff]

I know manual says 64GB minimum, what sizes do people have and are they too small/large for moving files?

I was leaning towards 128 or 256 GB.

Do we know how much internal storage is allocated for Gear Guard? Don't see that in manual.

 

[C.R. Rivian]

64 is OK since you probably won't be downloading a bunch at once. I got a Samsung Duo Plus 128GB - 400MB/s USB 3.1 Flash Drive (MUF-128DB/AM). This has a USB-C connector. It came formatted as Fat32. I added the directory. Good to get one preformatted as FAT32 since most modern operating systems don't offer that old format as an option.

 

[godfodder0901]

I know manual says 64GB minimum, what sizes do people have and are they too small/large for moving files?

I was leaning towards 128 or 256 GB.

Do we know how much internal storage is allocated for Gear Guard? Don't see that in manual.

32gb works for me.

 

[JürgenZeR1S]

Great posts here. Following up with some steps I took to reformat my thumb drive on a Mac to work with gear guard. After you've reformatted, go into the drive on your computer and create a folder called: GearGuardvideo then plug into your R1

 

[domoplaytime]

I have a new USB C drive that is correctly formatted and configured. It doesn't work on my truck, but does on a friend's. Looks like I'll need to create a service ticket.

 

[Plummer43]

I have a new USB C drive that is correctly formatted and configured. It doesn't work on my truck, but does on a friend's. Looks like I'll need to create a service ticket.

Mine has the same issue

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