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downloading Gearguard video to USB C

jlack33

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@domoplaytime @Plummer43 I’m curious if either of you have been able to get your vehicles to recognize a USB-C drive yet. I’ve had the same issue since day 1. Recently had service to resolve adding Phone as a Key. They had to re-install/reconfigure software on the module responsible for PaaK. They had said that this should also resolve my Gear Guard/USB-C issue, but it hasn’t.
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domoplaytime

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I’m curious if either of you have been able to get your vehicles to recognize a USB-C drive yet.
I don't have mine back from the Service Center yet but I'll reply when I do.
 

Plummer43

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@domoplaytime @Plummer43 I’m curious if either of you have been able to get your vehicles to recognize a USB-C drive yet. I’ve had the same issue since day 1. Recently had service to resolve adding Phone as a Key. They had to re-install/reconfigure software on the module responsible for PaaK. They had said that this should also resolve my Gear Guard/USB-C issue, but it hasn’t.
No go. Had someone try their usb in my truck and it did not work. My usb worked in their truck.
 

domoplaytime

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I don't have mine back from the Service Center yet but I'll reply when I do.
Got my truck back today and Gear Guard video download now works. The technician at the SC reported that the system needed new drivers for recognizing when a storage device was plugged into USB-C. This cannot be resolved OTA and required physical access to the vehicle.
 

Plummer43

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Got my truck back today and Gear Guard video download now works. The technician at the SC reported that the system needed new drivers for recognizing when a storage device was plugged into USB-C. This cannot be resolved OTA and required physical access to the vehicle.
Boooooooo. My SC is 225 miles away.
 

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domoplaytime

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Boooooooo. My SC is 225 miles away.
Yikes. Yet several folks on the forum have argued they would be okay with that, just gimme my Rivian already! Given how long they have waited, I get it. But I'm relieved to be close to a major SC for now. I hope I can get these types of issues worked out before I move far away in a year or so.
 

Plummer43

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Yikes. Yet several folks on the forum have argued they would be okay with that, just gimme my Rivian already! Given how long they have waited, I get it. But I'm relieved to be close to a major SC for now. I hope I can get these types of issues worked out before I move far away in a year or so.
I'm okay with the distance... just not so I can download video. Otherwise the truck has been fantastic!
 

jlack33

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@domoplaytime Thanks for the update! I’ll schedule another service call to get my issue resolved.
 

domoplaytime

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PSA: You can use old USB-A style thumb drives with a USB-A female to USB-C male adapter. I successfully downloaded a gear guard video to an old 1 GB thumb drive.

Rivian R1T R1S downloading Gearguard video to USB C 20221121_075540


I have tons of USB A style drives lying around, so a cheap adapter frees me up from worrying about leaving an expensive thumb drive with the truck at all times. As a bonus I hope Rivian eventually supports playing mp3s from the thumb drive. Maybe I'll have a dedicated USB A thumb drive for each genre of music I like. I hope I can plug them all in at once, and press a button on the screen to cycle through them. Just assign a number 1-6 to each port. 😉
 

COdogman

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PSA: You can use old USB-A style thumb drives with a USB-A female to USB-C male adapter. I successfully downloaded a gear guard video to an old 1 GB thumb drive.

20221121_075540.jpg


I have tons of USB A style drives lying around, so a cheap adapter frees me up from worrying about leaving an expensive thumb drive with the truck at all times. As a bonus I hope Rivian eventually supports playing mp3s from the thumb drive. Maybe I'll have a dedicated USB A thumb drive for each genre of music I like. I hope I can plug them all in at once, and press a button on the screen to cycle through them. Just assign a number 1-6 to each port. 😉
So, a full drive of each of the following:
  • Spin Doctors
  • Insane Clown Posse
  • Smashmouth
  • Nickleback
  • 30 Odd Foot of Grunts
  • Hoobastank
 

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domoplaytime

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So, a full drive of each of the following:
  • Spin Doctors
  • Insane Clown Posse
  • Smashmouth
  • Nickleback
  • 30 Odd Foot of Grunts
  • Hoobastank
Only the most popular song from each, looped to the entirety of each drive.
 

domoplaytime

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So, a full drive of each of the following:
  • Spin Doctors
  • Insane Clown Posse
  • Smashmouth
  • Nickleback
  • 30 Odd Foot of Grunts
  • Hoobastank
Rivian R1T R1S downloading Gearguard video to USB C 20221121_163738
 

mlor

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Got my truck back today and Gear Guard video download now works. The technician at the SC reported that the system needed new drivers for recognizing when a storage device was plugged into USB-C. This cannot be resolved OTA and required physical access to the vehicle.
I had to create a service ticket for the inability to copy over Gear Guard videos to USB. 12kVIN. Picked up a couple months ago in Normal. Latest available vehicle OS.

I can confirm that Service has told me the same. It has to go to a service center to have some firmware updated that cannot be done via an OTA update. Mobile techs cannot do it. It's mildly annoying since the nearest service center is a 3.5-hour drive away, but I knew that when I bought the thing. I told them that I'd hold off on the service for it for now since it's mostly just an inconvenience.
 

jlack33

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I brought my truck in last week to the Dallas SC to address the USB-C issue and passenger side wind noise. They resolved the wind noise by fixing a warped piece of trim on external passenger window that was allowing wind to enter the vehicle. They were unable to resolve the USB-C issue. However, Robert/Rivian found a possible solution after the appointment. He came to my house this morning and plugged in his laptop to the truck and confirmed that a setting on the XMM (eXperience Media Module) that manages the USB-C connection was set to Development Mode instead of Production Mode. Once he changed that setting I was able to copy Gear Guard videos to the USB-C drive. Robert will publish this case for future reference. It took a while but we got there eventually.
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