TTedP
Well-Known Member
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- #1
I was on a 1200 mi round trip road trip and decided to try some of the non-Tesla stations out there. Used a few RAN, GM Energy and Mercedes Benz stations, no issues. All was going well until a stop at a Buc-ees using MB (in this case a rebranded Chargepoint);
Plugged in and activated with no issue. While in the store I got a notice charging had ended early (was going to 85%, it quit at 60%). Walked out, saw the station was in a restart/reboot and the car saying unplug. I figured "no biggie, I'll unplug and wait for it to reboot or move down to the Tesla banks". Except, the plug wouldn't come out. This wasn't just a jiggle it kind of thing, the plug was firmly stuck in the car (remember they have a safety catch).
I wasnt sure if it was car or station so I tried a reset on the car first, nope. I then called Rivian to see if they could tell or reset anything (they couldn't). Their advice was lift the panel over the fender and use the manual override pull. Cool! Except, first tug on that and the cable popped right off
Then called 800# on charger to see if they could remote release the plug. Overseas tech support was nice and repeated everything I already tried + they did a remote reset on the unit, still didn't disconnect. She said there was nothing else she could do and would have to escalate the ticket. - At this point I'm thinking I'm either spending the night or renting a car, totally hosed here.
20 min later, US based tech support from Chargepoint called. He said it's likely a bad plug/handle. There is a tiny sticker on top of the handle that if you peel back gives access to a manual release slot. Poked a knife in there and the handle popped right off !! Hallelujah!
Posting this just on the off chance someone else finds themselves in this position and ends up here via a Google search. There were no instructions or way of knowing this at the site or if that support person didn't call me back.
Needless to say, rest of the trip I used Tesla SC's!
Plugged in and activated with no issue. While in the store I got a notice charging had ended early (was going to 85%, it quit at 60%). Walked out, saw the station was in a restart/reboot and the car saying unplug. I figured "no biggie, I'll unplug and wait for it to reboot or move down to the Tesla banks". Except, the plug wouldn't come out. This wasn't just a jiggle it kind of thing, the plug was firmly stuck in the car (remember they have a safety catch).
I wasnt sure if it was car or station so I tried a reset on the car first, nope. I then called Rivian to see if they could tell or reset anything (they couldn't). Their advice was lift the panel over the fender and use the manual override pull. Cool! Except, first tug on that and the cable popped right off
Then called 800# on charger to see if they could remote release the plug. Overseas tech support was nice and repeated everything I already tried + they did a remote reset on the unit, still didn't disconnect. She said there was nothing else she could do and would have to escalate the ticket. - At this point I'm thinking I'm either spending the night or renting a car, totally hosed here.
20 min later, US based tech support from Chargepoint called. He said it's likely a bad plug/handle. There is a tiny sticker on top of the handle that if you peel back gives access to a manual release slot. Poked a knife in there and the handle popped right off !! Hallelujah!
Posting this just on the off chance someone else finds themselves in this position and ends up here via a Google search. There were no instructions or way of knowing this at the site or if that support person didn't call me back.
Needless to say, rest of the trip I used Tesla SC's!
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