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delivery experience

  1. Delivery nightmare - please help!

    We have completed the entire purchasing process on our Rivian r1s and the delivery was suddenly canceled without explanation. They currently have the entire approximately 90k via wire but our guide and nobody from customer support is available to explain what has happened. No answers to phone...
  2. Tyfrack

    UPDATE: In the shop 24 hours after delivery

    Hey Everyone, I am kind of disappointed with our brand new R1S. We have been waiting for 2 years for this car, we just took delivery on September 27th, right out of the gate (after we got home) we saw some cosmetic defects. There are a couple of paint chips, blemishes, one of the doors is not...
  3. Chewy734

    Current Rivian owners - What’s one change that would make you happier?

    Hi fellow Rivian owners, I’m curious what one thing you would ask Rivian to change/improve to make you happier? And, I mean related to your Rivian experiences, not just with your life in general. ;) Mine is better quality control. It doesn’t matter if it’s at the factory or the service...
  4. Big Bad VooDoo

    Took delivery of Red Canyon R1S from R1Shop without issues, you scared me into second guessing my decision.

    After reading these threads for the last month, I was amazed at the problems people posted, some were legit and others, let us just say were not SO PLEASE STOP! My R1S came to me without any noticeable flaws. The 22s are huge when you look at them and a little bit more noticeable feel on the...
  5. DynoSaur

    R1S Delivery Day @ Austin SC. Excitement Level 11

    Delivery Day! Launch Edition, Launch Green, Black Mountain on 22s VIN in the high 700s. Excitement level 11 The night before delivery, my Rivian app changed - showing some ways to prepare for actual delivery. How to put it in gear, etc. Morning of, I got a text from Michael at the Austin...
  6. Roach

    Using my R1T, an Adventure in trying it out as a Work Truck. (my initial review w/ pics)

    Preorder: I was an early preorder holder (2018) and finally received my R1T on 13 June 2022. I was keyed into the LA Auto show by a friend, and while I appreciate EVs for what they are, as an Engineer and Economist I am not dogmatic about things like EV vs ICE. I know these are tradeoff. But...

  7. Rivian Guide email with blank contact info

    Has anyone else gotten a “Prepare for the Digital Purchasing Process” email with missing guide info? I just got the above email, but the guide info is just blank. This is what it looks like: If you have any questions about the digital purchasing experience or how delivery works, please feel...
  8. gpellerin

    Delivery Experience (So far) for New England

    New to the group...so thanks for the forum. I have had an R1T Adventure on order since December 2018. I had minimal communication until about 1 month ago when Katie at Rivian reached out as my guide. She has been very helpful so far and answers emails within 4-8 hours. Initial expectation...


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