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Rivian Guide email with blank contact info

arelenglish

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Has anyone else gotten a “Prepare for the Digital Purchasing Process” email with missing guide info? I just got the above email, but the guide info is just blank. This is what it looks like:


If you have any questions about the digital purchasing experience or how delivery works, please feel free to reach out directly — I’m always happy to help.

Thanks again for being part of the Rivian community, and we can’t wait to get you on the road.

Email:
Phone:
SMS:

Stay adventurous,​

Am I actually getting my truck, or is this a mistake that a bunch of people have received?
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DaveA

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Has anyone else gotten a “Prepare for the Digital Purchasing Process” email with missing guide info? I just got the above email, but the guide info is just blank. This is what it looks like:


If you have any questions about the digital purchasing experience or how delivery works, please feel free to reach out directly — I’m always happy to help.

Thanks again for being part of the Rivian community, and we can’t wait to get you on the road.

Email:
Phone:
SMS:

Stay adventurous,​

Am I actually getting my truck, or is this a mistake that a bunch of people have received?
Have you been assigned a guide yet?
 
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arelenglish

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No, that’s the question. I got this email that’s supposed to be from a guide, telling me to reach out to this person, but the name and contact info are all blank.
 

jollyroger

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maybe check the support ? on the account page, maybe the info is in there.
 
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arelenglish

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Still nothing there! But I’m happy to hear everyone else didn’t get the email. I was worried it was a mistake and everyone got it.
 

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arelenglish

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So I just talked to CS and they said the email wasn’t a mistake. So if any of you get an email with blank guide info, don’t worry. It’s not a mistake!
 
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arelenglish

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So, disappointing follow up. After not hearing anything for several days, I decided to call, and after a day waiting for them to investigate, they told me the original email was in fact a mistake.

Bummer
 

timf

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So the email wasn't a mistake in that it correctly indicated that you don't have a guide assigned yet, but was a mistake since the blank email never should have been sent out in the first place?
 

russmc

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Well, the same thing just happened to me (May 2023) "Hi, I'm your Rivian Guide" with no contact info. After waiting on the chat for 70 minutes they assigned me a guide, who couldn't help with my problem and instead kept repeating what was on the website. So far not loving the purchase process.
 

CharonPDX

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That would give you the same access to your Guide as I had to mine who I had contact info for...
 

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Hyfly

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I got this email after getting shop access. A few days later I got an actual guide.
 
 




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