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customer service

  1. billwales

    "Gen2 22" Range Wheels NOT compatible with Gen1" - Rivian Customer Service

    Me: Gen1 R1S w/ 21's, wants to install the new 22" Range wheels. Rivian Customer Service via chat: "Sure! How about June 20th?" Me: "Any time sooner? planning a road trip." Rivian Customer Service via phone: "Heyyyy so I talked to your service center and they said they cannot install the 22"...
  2. Spazz27

    A Beautiful Disaster — Rivian Is Not Ready for Prime Time

    Rating: ā­ 0/5 I regret ever trusting Rivian. My experience has been nothing short of infuriatingā€”and if anyone at corporate is paying attention, this should deeply concern you. Your vehicles may be innovative, but your serviceā€”especially at the Miami Service Centerā€”is a complete embarrassment...
  3. Greg Chick

    Idle fees due to Rivian charger failure.

    In Barstow Ca. Dec. 6th. I pull up to RAN fast charge. #3, with My R1T needing an hour of charge. It connects, and says 51 Min. to my set point I walk over to the IHOP in the parking lot. I get there order my breakfast, look at my cell App. charging had stopped. I get up leave my table, walk...

  4. Looking for some advice on what to do.

    Im curious what your experience is with customer service and what Rivian will doā€¦or not do for you. I recently had an order cancelled a day before pickup. Basically there was nothing ā€œshe could doā€ to remove co-registrant from my registration. Thereā€™s more to the story. The delivery date was...
  5. polonus

    Did I lose my Tax Credit?

    When I purchased my R1T in Atlanta 2 months ago I signed several documents. I paid $347 for "Documentation Fee / Dealer Preparation Fee" and I assumed that I'll have all the proper and needed documents for anything and everything related to truck sale. Looks like I was wrong. I didn't get docks...
  6. AlcesBull

    West Region Guide Nonresponsive

    I've sent a number of emails, texts and followups over the past three weeks to the West Region Guide, Customer Service, and the chat system online. Chat was responsive but had no answers and...referred me back to the guide. My questions have been about payment portal and scheduling Qmerit...

  7. Shout out to the Rivian Guides!

    I'm just so impressed with my Pacific NW Region Rivian Guide that I wanted to give a big public thanks to Alex T! She has been amazing since we were initially connected pre-delivery and every bit as attentive whenever I've needed her guidance since. I'm sure that the Guides are swamped with...





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