Spazz27
Member
- First Name
- Anthony
- Joined
- Apr 2, 2024
- Threads
- 1
- Messages
- 23
- Reaction score
- 65
- Location
- Weston, FL
- Vehicles
- R1S
- Occupation
- Self Employed (Smart Home Automation)
- Thread starter
- #1
Rating:
0/5
I regret ever trusting Rivian. My experience has been nothing short of infuriating—and if anyone at corporate is paying attention, this should deeply concern you. Your vehicles may be innovative, but your service—especially at the Miami Service Center—is a complete embarrassment.
My Rivian has been plagued with constant issues. It’s unreliable, buggy, and far from the premium product it’s marketed to be. But what’s even worse is the way your service team handles these problems: with politeness masking total incompetence. They are inept at best. No accountability. No follow-through. No communication.
Most recently, my vehicle was in for service—again—and I waited over six days without a single update. Nothing. I only found out the car was ready because the app changed status. That’s how I found out. Not a call. Not a message. Nothing from your staff. That level of disregard is unacceptable.
I’ve been treated with condescension and brushed off like my time, money, and trust mean nothing. I feel mocked. It’s exhausting, it’s insulting, and it’s clear no one at the Miami center is actually empowered—or trained—to deliver the kind of service Rivian promises.
To anyone considering a Rivian: don’t be fooled by the glossy marketing. This company isn’t ready. Not for your money, not for your trust, and certainly not for scale.
Rivian corporate: you should be alarmed by how many customers are quietly losing faith. If you want to survive, fix your service centers—especially Miami. I didn’t buy a $100,000+ vehicle to feel disrespected, unheard, and stranded.
Do better. Fast.

I regret ever trusting Rivian. My experience has been nothing short of infuriating—and if anyone at corporate is paying attention, this should deeply concern you. Your vehicles may be innovative, but your service—especially at the Miami Service Center—is a complete embarrassment.
My Rivian has been plagued with constant issues. It’s unreliable, buggy, and far from the premium product it’s marketed to be. But what’s even worse is the way your service team handles these problems: with politeness masking total incompetence. They are inept at best. No accountability. No follow-through. No communication.
Most recently, my vehicle was in for service—again—and I waited over six days without a single update. Nothing. I only found out the car was ready because the app changed status. That’s how I found out. Not a call. Not a message. Nothing from your staff. That level of disregard is unacceptable.
I’ve been treated with condescension and brushed off like my time, money, and trust mean nothing. I feel mocked. It’s exhausting, it’s insulting, and it’s clear no one at the Miami center is actually empowered—or trained—to deliver the kind of service Rivian promises.
To anyone considering a Rivian: don’t be fooled by the glossy marketing. This company isn’t ready. Not for your money, not for your trust, and certainly not for scale.
Rivian corporate: you should be alarmed by how many customers are quietly losing faith. If you want to survive, fix your service centers—especially Miami. I didn’t buy a $100,000+ vehicle to feel disrespected, unheard, and stranded.
Do better. Fast.
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