Angrysoundguy
New Member
- First Name
- John
- Joined
- Oct 16, 2025
- Threads
- 1
- Messages
- 3
- Reaction score
- 35
- Location
- Springfield VA
- Vehicles
- 2024 R1S Quad Glacier White, 2023 Model 3 Standard
- Thread starter
- #1
Hi everyone,
This is my first post, but I’ve been lurking here for a few years. I leased a Gen 1 R1S Quad in June 2024, and I absolutely love it — it’s the best vehicle I’ve ever been in.
I picked up my R1S in Gaithersburg, MD. To break it in, I decided to take a drive — first to Gettysburg, then down to Front Royal to test out the RAN.
After unplugging from the charger and shifting into reverse, I suddenly got a battery fault warning, and the car went into turtle mode. I called Rivian Service, and they suggested a full reset. No luck. Since it was a Saturday, they couldn’t get me in until Monday. They asked if I felt comfortable driving it — I did — so I drove about 50 miles home. The car could still reach highway speeds, but power was reduced. Not a great feeling for day one!
The next day, I got back in the car and the fault had cleared itself, so I canceled my service appointment.
Over the next year, the same battery fault appeared a few more times, but each time a reset fixed it — until mid-September 2025. This time, nothing worked: not a reset, not waiting it out, not even a software update.
On September 28th, I opened the Rivian app to schedule service. The earliest appointment in Gaithersburg was December 15th, so I checked the new Chantilly Service Center, which had an opening on October 24th. I booked it.
A few hours later, Chantilly called and asked if I could bring the car in the next day since they wanted to inspect issues like this ASAP. I dropped it off on October 1st. While I waited for a rental car, they even gave me a tour of their brand-new, two-week-old facility. My rental was ready within 20 minutes.
Two days later, I swapped the rental for a loaner R1S Tri — fun to compare the two generations. The next day, the service team called: it was confirmed to be a high-voltage battery fault, requiring a full battery replacement.
My service rep mentioned that in two years, they’d only seen two other full battery swaps. Rivian shipped a new battery from Normal, but there were some shipping delays and technician changes. Finally, on October 15th, I got the call that my R1S was ready, and I picked it up the next day. This was all covered under warranty.
Throughout the process, the Chantilly Service Center was fantastic. They reached out every couple of days with updates, checked if I had questions, and made sure everything went smoothly.
In the end, this was as good an experience as I could have hoped for — it actually made me more confident in Rivian as a company and even more in love with my R1S.
This is my first post, but I’ve been lurking here for a few years. I leased a Gen 1 R1S Quad in June 2024, and I absolutely love it — it’s the best vehicle I’ve ever been in.
I picked up my R1S in Gaithersburg, MD. To break it in, I decided to take a drive — first to Gettysburg, then down to Front Royal to test out the RAN.
After unplugging from the charger and shifting into reverse, I suddenly got a battery fault warning, and the car went into turtle mode. I called Rivian Service, and they suggested a full reset. No luck. Since it was a Saturday, they couldn’t get me in until Monday. They asked if I felt comfortable driving it — I did — so I drove about 50 miles home. The car could still reach highway speeds, but power was reduced. Not a great feeling for day one!
The next day, I got back in the car and the fault had cleared itself, so I canceled my service appointment.
Over the next year, the same battery fault appeared a few more times, but each time a reset fixed it — until mid-September 2025. This time, nothing worked: not a reset, not waiting it out, not even a software update.
On September 28th, I opened the Rivian app to schedule service. The earliest appointment in Gaithersburg was December 15th, so I checked the new Chantilly Service Center, which had an opening on October 24th. I booked it.
A few hours later, Chantilly called and asked if I could bring the car in the next day since they wanted to inspect issues like this ASAP. I dropped it off on October 1st. While I waited for a rental car, they even gave me a tour of their brand-new, two-week-old facility. My rental was ready within 20 minutes.
Two days later, I swapped the rental for a loaner R1S Tri — fun to compare the two generations. The next day, the service team called: it was confirmed to be a high-voltage battery fault, requiring a full battery replacement.
My service rep mentioned that in two years, they’d only seen two other full battery swaps. Rivian shipped a new battery from Normal, but there were some shipping delays and technician changes. Finally, on October 15th, I got the call that my R1S was ready, and I picked it up the next day. This was all covered under warranty.
Throughout the process, the Chantilly Service Center was fantastic. They reached out every couple of days with updates, checked if I had questions, and made sure everything went smoothly.
In the end, this was as good an experience as I could have hoped for — it actually made me more confident in Rivian as a company and even more in love with my R1S.
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