8 business days until Thanksgiving… are LE preorder holders getting contacted by our guides?

[Kenshaka]

I was also told the problem with the Tonneau cover was that it was expanding in high heat and shrinking in cold weather. This caused problems when retracting it. They’ve sourced a new material and are making the necessary changes.

You must have talked to Bill. He told me the same thing. He was a wealth of knowledge

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[DB-EV]

Here's what I got from Customer Service this AM:

Morning. I am a May 2019 LE R1s LG 20 AT order holder
Is it still the case that I can expect to be contacted by Thanksgiving?
by a guide

Yes, and I appreciate you asking. Rest assured, you will be contacted by a Guide in the coming days, with the end of this month being the latest. Once you are contacted by a Guide, he or she will provide you with a delivery window along with when you can expect to take ownership of the R1

Thanks - how is the contact - phone or email? If phone, lmk please if 800 number - i often don't pick those up

The Guide will reach out via email, and once you have established contact you will have the ability to text, call or email your Guide anytime

Thanks very much. All set here. congrats on the ipo!

 

[eggpaul]

Here's what I got from Customer Service this AM:

Morning. I am a May 2019 LE R1s LG 20 AT order holder
Is it still the case that I can expect to be contacted by Thanksgiving?
by a guide

Yes, and I appreciate you asking. Rest assured, you will be contacted by a Guide in the coming days, with the end of this month being the latest. Once you are contacted by a Guide, he or she will provide you with a delivery window along with when you can expect to take ownership of the R1

Thanks - how is the contact - phone or email? If phone, lmk please if 800 number - i often don't pick those up

The Guide will reach out via email, and once you have established contact you will have the ability to text, call or email your Guide anytime

Thanks very much. All set here. congrats on the ipo!

They should just send the mass email today.

 

[St Bernard]

They should just send the mass email today.

When they originally said contact by late Nov I think most of us thought a real phone call not a mass email. Obviously when no one has been contacted the last few months an email was the only solution.

 

[BoltEVowner]

When they originally said contact by late Nov I think most of us thought a real phone call not a mass email. Obviously when no one has been contacted the last few months an email was the only solution.

Dear launch edition preorder holder,

You have formally been contacted by your Rivian Guide by way of this email I will be calling you soon to give you updated information about your order, and to confirm and lock down your configuration. I look forward to speaking with you soon, and cannot wait to get your vehicle to you. Please confirm all your contact information, including your phone number and the best time to call.....

Have a great Thanksgiving, and live adventurously,

Your Guide, Bubba"

Above is all they need. Took me two minutes because I type slow...

 

[eggpaul]

When they originally said contact by late Nov I think most of us thought a real phone call not a mass email. Obviously when no one has been contacted the last few months an email was the only solution.

Well, even the first contacts were emails which asked for a convenient time to talk. We all thought these contacts would be ongoing until the end of November. That only made sense. If there were thousands of LE preorders, we thought it would take months to contact everyone. I don't think anyone was ready for this, maybe not even Rivian?

They should've said "everyone else will be contacted at the end of November".

 

[BoltEVowner]

Well, even the first contacts were emails which asked for a convenient time to talk. We all thought these contacts would be ongoing until the end of November. That only made sense. If there were thousands of LE preorders, we thought it would take months to contact everyone. I don't think anyone was ready for this, maybe not even Rivian?

They should've said "everyone else will be contacted at the end of November".

Chat with CS today, still on track for guide contact by end of the month. My speculation, email end of November, phone call before end of December, projected delivery February through April, contact later when delivery is closer. Preorder May 2019, but in southeast and no reports of significant activity at service center site in Atlanta. If that makes any difference... guessing it does.

 

[Matt D.]

If it’s just a mass email, why wait/why would they miss another self-imposed deadline by just a few days if it’s a mass email?

 

[St Bernard]

If it’s just a mass email, why wait/why would they miss another self-imposed deadline by just a few days if it’s a mass email?

Since they have contacted maybe 100 people so far it’s very doubtful they can call 7500 people( my estimate of LE) in ten days. However u might be right.

 

[mwexler2]

Well, even the first contacts were emails which asked for a convenient time to talk. We all thought these contacts would be ongoing until the end of November. That only made sense. If there were thousands of LE preorders, we thought it would take months to contact everyone. I don't think anyone was ready for this, maybe not even Rivian?

They should've said "everyone else will be contacted at the end of November".

My understanding is that the email will include the email and phone number of the guide and once you have to contact info for your guide you can reach out to then whenever you want for the lifetime of the vehicle. You don’t need to wait for them to reach out to you.

 

[Matt D.]

5 business days until Thanksgiving and 8 business days until the end of the month …

 

[Cujo]

I reached out to CS a few days ago.

Thank you for taking the time to reach out to Rivian Customer Service. We’re terribly sorry it has taken some time to get back to you during these busy times, but we greatly appreciate your patience! Your long-standing support for Rivian has been amazing and we’re honored that you have stuck by our side for almost 3 years now. Deliveries have finally begun, and we look forward to getting you behind the wheel of your beautifully configured LA Silver R1T preorder!

With that being said, we are still on track to complete all our Rivian Guide introductions by the end of the month! In the coming weeks, you will hear from a Rivian Guide that will share additional delivery information with you, as well as prepare you for the next steps in the purchase process.

Of course, if you need any additional assistance until that time comes, please feel free to reach back out. We’d love to hear from you again!

 

[RivianXpress]

My guess is an email this coming friday 11/19/21...

 

[Matt D.]

4 business days until Thanksgiving and 7 business days until the end of the month…

 

[RivianXpress]

Tomorrow… ?

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