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Rivian is near the bottom of this predicted reliability study
ads75
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I am not surprised given they are so new. I am more surprised they aren't dead last. But one problem is the legacy manufacturers have dealer service in place and is more readily accessible.
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R1Tom
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We have 3, wife and daughters, and they have all been basically flawless. Only reason I know dealer wait times are super short, is I only take them in for tires, Mopar lift install, and one....recall. otherwise...None have ever been back for anything. Used values also paint a pretty solid picture.
SANZC02
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thrill
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(scratches head) Everyone seems to want to ignore this, but Rivian is right where their choice to prefer quantity over quality inevitably positions companies. Dismissing CR's polling results is not the path to success - we'd be crowing about it if Rivian was rated at the top of that assessment.
evhelphub
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I understand that CR does a weighted score for various categories such as "squeaks" vs "battery issues" but I still don't like that.
For example, every Tesla I've ever been in has had some issues, mostly minor things that are cosmetic or build quality related. However, Tesla EVs are tanks and there are plenty of older models on the road with 100k - 200k+ miles that are still going strong.
IMO if we are talking about "reliability" then that should mean total failures as-in, how many models are expected to have an issue rendering the car undrivable? Quality should be a separate ranking to cover squeaks, rattles, and other build quality issues.
As it pertains to Rivian, I would be surprised if they aren't, in reality, at the very bottom of the list and no, that wouldn't keep me from buying one personally.
These are complex products, is the expectation they'd be perfect in the first few years on the market?
A common sentiment I see on here is that the only people posting have issues, with so many other happy owners without a complaint in the world. I'd argue that the opposite is true as well.
Many owners post how their Rivian is the greatest vehicle they've ever owned as soon as they picked it up but shortly after, they start experiencing problems. I'm also guilty of this in the past.
There's probably a good reason RJ just fired the CPDO and took over product development directly. It's not because the vehicles are flawless, I'm sure.
But to reiterate, this is and has been my expectation of Rivian since day 1. What I keep a close on eye is how well they are responding to these issues with service and updates to the vehicle platform.
Right now, service centers appear to be overloaded with work, which correlates pretty strongly with this ranking I'd say.
TLDR: CR quality studies are suspect in how they rank these brands. Rivian is new and probably has the least reliable vehicles on the road at this point. Why would this be surprising? If Lucid sold enough cars to be listed, I'm sure it would be similar for them.
Side note - it's interesting to see Mercedes second to last. Yikes.
For example, every Tesla I've ever been in has had some issues, mostly minor things that are cosmetic or build quality related. However, Tesla EVs are tanks and there are plenty of older models on the road with 100k - 200k+ miles that are still going strong.
IMO if we are talking about "reliability" then that should mean total failures as-in, how many models are expected to have an issue rendering the car undrivable? Quality should be a separate ranking to cover squeaks, rattles, and other build quality issues.
As it pertains to Rivian, I would be surprised if they aren't, in reality, at the very bottom of the list and no, that wouldn't keep me from buying one personally.
These are complex products, is the expectation they'd be perfect in the first few years on the market?
A common sentiment I see on here is that the only people posting have issues, with so many other happy owners without a complaint in the world. I'd argue that the opposite is true as well.
Many owners post how their Rivian is the greatest vehicle they've ever owned as soon as they picked it up but shortly after, they start experiencing problems. I'm also guilty of this in the past.
There's probably a good reason RJ just fired the CPDO and took over product development directly. It's not because the vehicles are flawless, I'm sure.
But to reiterate, this is and has been my expectation of Rivian since day 1. What I keep a close on eye is how well they are responding to these issues with service and updates to the vehicle platform.
Right now, service centers appear to be overloaded with work, which correlates pretty strongly with this ranking I'd say.
TLDR: CR quality studies are suspect in how they rank these brands. Rivian is new and probably has the least reliable vehicles on the road at this point. Why would this be surprising? If Lucid sold enough cars to be listed, I'm sure it would be similar for them.
Side note - it's interesting to see Mercedes second to last. Yikes.
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R1TS
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Everyone here is all of a sudden a big fan of Jeeps, Chrysler,
Once Rivian is at full scale with R2 line, then we'll see some QC improvements to the brand. Until then, they are going to have to pump out as many vehicles as they can being a public company, and so QC is going to be as it is. Check back later this decade.
This.
Once Rivian is at full scale with R2 line, then we'll see some QC improvements to the brand. Until then, they are going to have to pump out as many vehicles as they can being a public company, and so QC is going to be as it is. Check back later this decade.
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SANZC02
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I pretty much ignore most quality/reliability articles for any vehicles. It has served me well over 50 years of driving. As someone mentioned the real measurement of this is used vehicle prices, good dependable cars tend to have higher resale prices.
Way to early to draw any Rivian conclusions, being only 2 years into their initial launch, first year (like I have) really would need to be discarded from any analysis as we are truly the final product testers (hopefully everyone knew that going in). After that without 4 or 5 years to see how things shake out there simply is not enough data over time to truly evaluate it.
It would be like starting a 5k mile trip and writing how well things went after 1k miles.
Of course this is just my personal opinion, that and a $5 bill can get you a coffee at Starbucks.
moosehead
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^+1 to thrill's comment. I also get those who will comment that their rigs are flawless, but that does not address known issues reported by others. Perhaps many others.
Per this board alone, we now know that Rivian can improve initial QC (panels, wind noise, half shafts, tonneau, other), communications, service wait times, and software rollouts based on the recent v42 experience. It's circular, all put undue burdens on the RSC's. We really didn't need our grandfather's dusty and perhaps outdated Consumer Reports to tell us such things.
I'd also suggest that having Wassym be a semi-active respondent in say Reddit is not the best way to run already fungued company communications. This is even recognizing Reddit's large 70k person on line community, bifurcating it to that level only and having to dig for it as a consumer seems silly.
I'm as much a Rivian fanboi as the next forum member, but helping Rivian keep their brand and company elevated by holding them accountable is a supportive effort if done politely and with facts. IME, despite the start up challenges, and being a willing early adopter risk accepting customer, Rivian is definitely worth the effort. My vehicle has gotten stronger over many OTA's this past 15 months of ownership, despite the challenges. We also have it good here at the Denver RSC, which is superb, and happens to be close by in my case.
Carry on.
Per this board alone, we now know that Rivian can improve initial QC (panels, wind noise, half shafts, tonneau, other), communications, service wait times, and software rollouts based on the recent v42 experience. It's circular, all put undue burdens on the RSC's. We really didn't need our grandfather's dusty and perhaps outdated Consumer Reports to tell us such things.
I'd also suggest that having Wassym be a semi-active respondent in say Reddit is not the best way to run already fungued company communications. This is even recognizing Reddit's large 70k person on line community, bifurcating it to that level only and having to dig for it as a consumer seems silly.
I'm as much a Rivian fanboi as the next forum member, but helping Rivian keep their brand and company elevated by holding them accountable is a supportive effort if done politely and with facts. IME, despite the start up challenges, and being a willing early adopter risk accepting customer, Rivian is definitely worth the effort. My vehicle has gotten stronger over many OTA's this past 15 months of ownership, despite the challenges. We also have it good here at the Denver RSC, which is superb, and happens to be close by in my case.
Carry on.
ohseedee
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Love the opposite positions of the top two largest auto manufactures in the world by volume. Toyota at the top and VW at the bottom. Having owed multiple of both, I fully agree with their placement.
I'll say, my current Rivian is already way more reliable than my last VW.
I'll say, my current Rivian is already way more reliable than my last VW.
ohseedee
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I'd love if we had some sort of community guide for simple but catastrophic shit to check on our Rivians. I've seen a lot of dumb things break that could have been avoided if we knew to check. For example, saw one Rivian died recently due to a loose grounding screw and another had some wires near the wheel rub against the tire because it was installed in the wrong position. That said, I've had zero issues in 8k miles and 10 months other than the issue I had at delivery which is my USB ports by the rear vents don't work and that's not worth an SC trip yet.
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