200 miles (by flight) from closest Service Center is the confirmed Delivery Eligibility Area

[MrMusAddict]

Where did you find the list of pending service center locations?

Towards the bottom of this page:

https://rivian.com/experience/service

Sponsored

 

[HokieBird7980]

This makes sense as it appears they are also using that in NC / SC to justify the delay in shipments of orders placed prior to price increase too. I live in south Charlotte, NC, and I'm 235 miles from service center in Atlanta, and a bit further from the one in Richmond. i know well about the Atlanta one since I just got back from my 10 hour round trip to pick up my R1T from Atlanta Service Center after having done a 10 hour roundtrip in one day two weeks prior to drop it off. I think their concern about how far outside service centers relates not only to how far they want to deliver, but how far they may have to go in order to service a vehicle. After spending two 10 hour drive days to get serviced, i completely understand! As a side note, both NC and SC prohibit service centers for those companies who do not have a dealership model. Of course Tesla got in before that law was pushed by dealership lobbyists, and now we can't 1) get our EVs delivered, and 2) can't travel less than 200+ miles to get them serviced! I got my R1T primarily because I was a Dec 2018 reservation holder, but the R1S reservation i did not make until in 2022.

Thanks for putting the map together. It makes perfect sense!

 

[Acoustic71]

I am forever impressed with this forum.

True that. It's a great combination of wankers and bankers.

 

[rbr19870445]

This makes sense as it appears they are also using that in NC / SC to justify the delay in shipments of orders placed prior to price increase too. I live in south Charlotte, NC, and I'm 235 miles from service center in Atlanta, and a bit further from the one in Richmond. i know well about the Atlanta one since I just got back from my 10 hour round trip to pick up my R1T from Atlanta Service Center after having done a 10 hour roundtrip in one day two weeks prior to drop it off. I think their concern about how far outside service centers relates not only to how far they want to deliver, but how far they may have to go in order to service a vehicle. After spending two 10 hour drive days to get serviced, i completely understand! As a side note, both NC and SC prohibit service centers for those companies who do not have a dealership model. Of course Tesla got in before that law was pushed by dealership lobbyists, and now we can't 1) get our EVs delivered, and 2) can't travel less than 200+ miles to get them serviced! I got my R1T primarily because I was a Dec 2018 reservation holder, but the R1S reservation i did not make until in 2022.

Thanks for putting the map together. It makes perfect sense!

mobile service guy is out of Charleston! None of this makes sense for Charlotte

 

[cohall]

200 Miles from every notable gap filled by pending service centers, in orange.

Great work! FYI, Colorado Springs SC is supposedly coming online very shortly (just waiting on final permits for occupancy). I wonder if it’ll be far enough south to cover Santa Fe?

 

[Riviot]

Nice work @MrMusAddict !!

Do you happen to know the new password for the old RIDE menu of hidden features ?

You wanna start a separate RIDE code thread? I tried a bunch the other night, zip codes for different Rivian places, none worked.

 

[Yossarian]

Not sure if this will help anyone on this thread, but Rivian allows you to have both an address of record and a delivery address. The former will be associated with your ownership and service center assignment and the latter used only for delivery of the vehicle.

 

[ChiefBushWookie]

I’m in NC near the VA border and about 117 miles from the Richmond, VA SC, but was told by the SC that delivery wasn’t an option…. Had to drive there like a sucker. Still totally worth it.

 

[MaNewberger]

I saw someone comment that the Rivian website said their ZIP is not eligible for delivery; too far away. This is the first I've heard of this tool on the site (sorry if I'm late to the party). But for me, if I'm logged in and try to configure a NEW R1T, I'm asked what my ZIP code is. I'm then either told I'm too far away, or allowed to proceed.

In order to try multiple zips after putting in a successful one, you need to clear your cache and cookies for rivian.com and try again.

After some trial and error, I have confirmed that a zip code precisely 200.97 miles away from the nearest service center is allowed.

ZIP 97497 → Rivian Service Center, 2620 SW 1st Ave, Portland, OR 97201

___

However using the next ZIP code to the south (209 miles), delivery is not eligible.

ZIP 97526 → Rivian Service Center, 2620 SW 1st Ave, Portland, OR 97201

I am 305 miles from the Portland Service Center and took delivery of an R1S on March 18. There are at least 4 Rivian's total in the Rogue Valley. Is this a new policy?

 

[MrMusAddict]

I am 305 miles from the Portland Service Center and took delivery of an R1S on March 18. There are at least 4 Rivian's total in the Rogue Valley. Is this a new policy?

It is. Part of cost saving measures to reduce "unreasonable distances for service visits". I've had delivery estimates each round (my last one was June-July 2023...), but this time I didn't get one, and customer service said I'm now too far away. (My address have changed).

I was told it was specifically related to service visits. I asked if I could take delivery at the Portland service center and they said "no, you'll still be like a 10-hour round trip for a flat bed of you ever needed service"...

 

[NY_Rob]

You wanna start a separate RIDE code thread? I tried a bunch the other night, zip codes for different Rivian places, none worked.

What is RJ's dog's name ?

 

[OverZealous]

Towards the bottom of this page:

https://rivian.com/experience/service

Interesting, they don't have the Shepherdsville (Louisville), Kentucky, location listed there. But they are already hiring for the location, and you can even see it in the app when scheduling service (though it's not actually open yet).

 

[jbssfelix]

Great work! FYI, Colorado Springs SC is supposedly coming online very shortly (just waiting on final permits for occupancy). I wonder if it’ll be far enough south to cover Santa Fe?

Santa Fe is ~300 miles from the proposed Colorado Springs SC (930 Newport Rd, Colorado Springs, CO 80916), so even a North SFNM zip (and especially ABQ) would likely still be difficult to keep inside the 200-mile bubble...how do you feel about moving to Taos? lol

 

[MaNewberger]

Not sure if this will help anyone on this thread, but Rivian allows you to have both an address of record and a delivery address. The former will be associated with your ownership and service center assignment and the latter used only for delivery of the vehicle.

I used my home address, 305 miles away, as my address of record, and used the Portland Service Center address (as advised by my guide) for my delivery address.

 

[s12dxer]

I used my home address, 305 miles away, as my address of record, and used the Portland Service Center address (as advised by my guide) for my delivery address.

This would work, but I imagine service will be a bit tough, since you will need to get the vehicle either to Portland yourself, or to someone's house within the mobile service area. This would be until they get a mobile service tech based in Southern Oregon, or open a Service Center thats closer.

Unless Rivian has done any mobile servicing down in the Medford/Grants Pass/Ashland area?

Sponsored