JWreck
Well-Known Member
- Thread starter
- #1
Received a call recently from the Rivian service contact center that they wanted to schedule our R1S (Gen 1) in for a TSB to replace some part of the coolant systems (best I could get out of them is the expansion tank). Has anyone else been called about this?
It was an interesting experience as they fist left a voicemail saying call us back ASAP. So I did. The person that answered was basically only instructed to schedule us and it was pulling teeth to get actual information.
Then when they read me their script, it said “we’ve proactively identified a coolant issue in your vehicle based on sensors…” so I questioned whether this was a field campaign or actual reaction based on a sensor. Our R1S just had the front drive unit replaced, so I thought if that’s the case it could have tripped the sensor as they had to flush and refill coolant. They don’t know.
Local service center called and left a voicemail saying it was a campaign that just came out.
So I guess we will see in late March. Doesn’t seem that urgent.
It was an interesting experience as they fist left a voicemail saying call us back ASAP. So I did. The person that answered was basically only instructed to schedule us and it was pulling teeth to get actual information.
Then when they read me their script, it said “we’ve proactively identified a coolant issue in your vehicle based on sensors…” so I questioned whether this was a field campaign or actual reaction based on a sensor. Our R1S just had the front drive unit replaced, so I thought if that’s the case it could have tripped the sensor as they had to flush and refill coolant. They don’t know.
Local service center called and left a voicemail saying it was a campaign that just came out.
So I guess we will see in late March. Doesn’t seem that urgent.
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