The wait is getting really annoying

[Lansorep]

I waited a year and a half with zero communication for my custom order. I needed it for the cottage this summer and simply ordered the only blue R1T they had available and bought the wheels I wanted separately. Still waiting for the automatic tonneau cover, but very happy with my purchase!

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[Marisa]

It’s worth the wait!!! Took us 4yrs and 8 mos to get ours. You haven’t even waited 2 full months! We LOVE ours.

 

[daeHelkcunK]

How are you all keeping your cool? I ordered my R1S on June 6. Not a word since beside the reservation confirmation. Sales Rep can't say anything either. Delivery schedule is August - September, how are there no updates to manage expectations? Already seeing similar configs in the shop, which makes it even worse - they're building for the shop but not the custom orders? It would be awesome to get updates about when your car is scheduled to be built etc.

As a guy who made a reservation in 2018 and waited 4 years for my Rivian I’d tell you to show a little patience. It was worth the wait

 

[rapPayne]

How are you all keeping your cool? I ordered my R1S on June 6. Not a word since beside the reservation confirmation. Sales Rep can't say anything either. Delivery schedule is August - September, how are there no updates to manage expectations? Already seeing similar configs in the shop, which makes it even worse - they're building for the shop but not the custom orders? It would be awesome to get updates about when your car is scheduled to be built etc.

Ignore the posts that are unhelpful and snarky, @colo1s. We've all felt that way and those of us who waited (2 1/2 years for me!!) will tell you it's totally worth it. You won't regret it. You'll forget about the wait as you drive your R1S for years.

Hang in there!

 

[Cycliste]

Only had issues with hotels on Booking claiming "ev charger" and it's just a few unmarked 110V outlets in the garage with the spots taken by ICEs (not blaming them, the outlets were hard to spot).

I do wish AirBnB, etc would specify charger connector, and charger speed in listings.

 

[mpshizzle]

I would just like to remind all of you that pre-ordered the truck and are jumping all over the OP: You all ordered a vehicle from a new manufacturer that hadn't yet shipped anything before. You bought a pre-production vehicle, knowing full well the vehicle wasn't being made yet.

At this point Rivian has been producing and shipping vehicles for multiple years, and has shipped thousands of units.

Comparing the two is not apples to apples. The vehicle he bought is ALREADY in production, and he has a delivery window. So Rivian themselves set the expectation. We know that generally you hear from Rivian a month before delivery, at this point he could hear back at any time if they're going to hit the expected delivery window. Can you blame the guy for being excited?

I get it, y'all were the pioneers that were there early on and helped Rivian survive as a company. But comparing your ordering experience and berating the OP for having the audacity to be excited isn't helping anyone (end rant)

 

[schellack]

I too was having difficulty waiting on more info on my order time frame. So after more than a month of crickets, I pinged my guide multiple times over the course of 3 weeks to ask if I could get an updated ETA.

My reasoning was that I needed to schedule install of an EV charger at home, which can take a while. Last thing I wanted was 4 weeks notice on my R1S delivery and then 5 weeks for home charger delivery and install.

Eventually (after about three weeks) a sales person got in touch with me. He helped me understand that he couldn’t provide a different timeline than what was on my original order confirmation (September/October, since I order a Large battery pack). He also helpfully answered my questions about the delivery process (mostly about which service center I would be directed to for pickup, since there are no service centers in my state).

Interestingly, last week, he reached out to see if I’d be interested in switching to the Max pack, because, he said, my configuration (dual motors, green exterior, white interior) would likely become available in ~4 weeks if I only switched from Large to Max.

My first response was “no thanks”, but then by the next day I “found the money” and decided I didn’t want to wait until possibly October. So he and I spoke on Friday, he successfully upsold me, and now my order status says “Purchase opens in 1-2 weeks”.

 

[mpshizzle]

I too was having difficulty waiting on more info on my order time frame. So after more than a month of crickets, I pinged my guide multiple times over the course of 3 weeks to ask if I could get an updated ETA.

My reasoning was that I needed to schedule install of an EV charger at home, which can take a while. Last thing I wanted was 4 weeks notice on my R1S delivery and then 5 weeks for home charger delivery and install.

Eventually (after about three weeks) a sales person got in touch with me. He helped me understand that he couldn’t provide a different timeline than what was on my original order confirmation (September/October, since I order a Large battery pack). He also helpfully answered my questions about the delivery process (mostly about which service center I would be directed to for pickup, since there are no service centers in my state).

Interestingly, last week, he reached out to see if I’d be interested in switching to the Max pack, because, he said, my configuration (dual motors, green exterior, white interior) would likely become available in ~4 weeks if I only switched from Large to Max.

My first response was “no thanks”, but then by the next day I “found the money” and decided I didn’t want to wait until possibly October. So he and I spoke on Friday, he successfully upsold me, and now my order status says “Purchase opens in 1-2 weeks”.

Did you order S or T? I also ordered a large, but it was an R1T. But I haven't been assigned a guide. (At what point did that happen for you?)

After a few weeks of mulling it over I ended up switching to the max once I realized that gen 2 "large" is barely bigger than gen 1 "standard".

When I did so my estimated delivery window went away, and the customer service rep that helped me make the change speculated that my delivery window wouldn't change. But I have no guide to give me further insight ?

 

[schellack]

I ordered an S. I wasn’t told that I had a guide, but I discovered her name and contact info by tapping the ? icon in the top-right of my Configuration Summary page under https://rivian.com/account/.

 

[colo1s]

I ordered an S. I wasn’t told that I had a guide, but I discovered her name and contact info by tapping the ? icon in the top-right of my Configuration Summary page under https://rivian.com/account/.

Interesting, I only see something about "Call KBgroup (Canada)" and Start a Chat, but no guide info there.

 

[mpshizzle]

Yeah mine says the same - no guide info.

But I'm not in Canada haha.

I got on chat to ask a couple other questions and decided to ask about the guide. I was told:

"Basically, once you get matched to a VIN you enter the part of the process where you will have guidance from the relevant team"

I clarified: "oh ok. So dedicated guides are no longer a thing?"

Her response: "It's not only one person anymore but there is still a dedicated team that will be there for any needed assistance. You can always reach out to the Customer Engagement Team (us) any time also for any help"

I've heard this from other people on here, which is a bummer. I don't like this charge. But then some people (like @schellack ) randomly seem to get one anyway

 

[Dave Cundiff]

Buying an R1S in Portland in February, we had one guide -- who was, well, somewhere. Robert did an excellent job of calming my anxiety about this big new purchase with unfamiliar procedures. By Delivery Day, Robert had smoothly and fully passed on his responsibilities to the Delivery Guide at Portland Service Center.

Buying a demo R1T in Gaithersburg in May, we had "Krystin's East Central Rivian Guide Team" -- four people in Normal IL. They responded just as promptly as Robert had -- maybe more so. They coordinated superbly with the Delivery Guide team at Gaithersburg. The process was more familiar, so I didn't need as much hand-holding. The guide-team process also worked superbly.

Rivian seems to be experimenting with processes. It's awkward at times. Buyers get nervous. Employees may be nervous too. But Rivian keeps trying to make it right for us and for others.

I think we'll be fine, as long as Rivian keeps its values of serving customers and preserving the environment.

Best to all!

 

[schellack]

Yeah mine says the same - no guide info.

But I'm not in Canada haha.

I got on chat to ask a couple other questions and decided to ask about the guide. I was told:

"Basically, once you get matched to a VIN you enter the part of the process where you will have guidance from the relevant team"

I clarified: "oh ok. So dedicated guides are no longer a thing?"

Her response: "It's not only one person anymore but there is still a dedicated team that will be there for any needed assistance. You can always reach out to the Customer Engagement Team (us) any time also for any help"

I've heard this from other people on here, which is a bummer. I don't like this charge. But then some people (like @schellack ) randomly seem to get one anyway

Looks like you have the regular customer service contact options. I don’t know why, but my logged in view has an extra tab:

For what it’s worth my assigned guide didn’t provide me any helpful information. The thing she did was have a member of their sales team contact me (eventually). Perhaps if those of you without an assigned guide can get someone to talk to, you can request to have a member of the sales team contact you? At least if you want to end up upsold to a more expensive config, like me .

 

[mpshizzle]

Looks like you have the regular customer service contact options. I don’t know why, but my logged in view has an extra tab:

For what it’s worth my assigned guide didn’t provide me any helpful information. The thing she did was have a member of their sales team contact me (eventually). Perhaps if those of you without an assigned guide can get someone to talk to, you can request to have a member of the sales team contact you? At least if you want to end up upsold to a more expensive config, like me .

Lol I up sold myself without any extra help ??

Interesting. I'll keep an eye on it, maybe I'll get that extra tab once I'm closer to delivery. They haven't made any R1Ts yet

 

[DoubleTake]

Just wow ?‍

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