Lil'Dave
Well-Known Member
- Joined
- Sep 30, 2021
- Threads
- 9
- Messages
- 159
- Reaction score
- 317
- Location
- Central IL
- Vehicles
- R1S LE
- Occupation
- Product Support
- Thread starter
- #1
I recently visited the Chicago suburbs so I swung by the WeatherTech factory store. I wanted to pick up a set of front mats for the R1S. I walked into the store and up to a waiting customer service rep. This is where things went sideways. I made the mistake of telling them my R1S was a 2023. There is no 2023 Rivian R1S in their selector tool, only 2022. They refused to sell me the floor mats since they haven't verified they fit a 2023. They also wouldn't sell me rear mats for the R1T (not sure if they would've fit but I was going to try). I understand that it's policy but good lord. The armed guard at the door was enough to make me just walk out mildly irritated without muttering much resistance.
My next move was to order them for curbside since I was already there. I told the rep I would just order them online for which he replied they wouldn't warranty them. Whatever. Somehow my order got "hung up" in their system and automatically cancelled the next day. I found that suspicious. Not deterred, I ordered them for home delivery and they finally showed up. It was more of a mission to get the out of compliance mats just because at this point.
They fit well as expected. They didn't have any information on when the 2nd/3rd row mats would be available. I'll be sure to order online to avoid being denied again lol.
Moral of the story - If you go in person, lie about your model year (if it's not in the system).
My next move was to order them for curbside since I was already there. I told the rep I would just order them online for which he replied they wouldn't warranty them. Whatever. Somehow my order got "hung up" in their system and automatically cancelled the next day. I found that suspicious. Not deterred, I ordered them for home delivery and they finally showed up. It was more of a mission to get the out of compliance mats just because at this point.
They fit well as expected. They didn't have any information on when the 2nd/3rd row mats would be available. I'll be sure to order online to avoid being denied again lol.
Moral of the story - If you go in person, lie about your model year (if it's not in the system).
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