Mr. Peppermint
New Member
- Thread starter
- #16
I will continue this inquiry further...
You joined the forum 4 days ago and you immediately write off Rivian...Try talking to some of us who are going on 2+ years all spent in this forum without the CS experience that I actually think is pretty freaking awesome...We were our own Customer Service until Rivian brought theirs online back on 19 October of last year.
Call them up. Chat in. Build a relationship with them. Ask them about what they are most excited about at Rivian. Ask them why they chose Rivian. Ask them what it was like seeing the R1s coming off the factory floor. I have talked to probably every single one of them. They know about me, what I do, my wife's name and what she does, what we plan on doing with our R1T, and where we plan on going for our first trip. They thank me for my service in the military. They want to get to know you. Or you can write them off and not give them that chance and deal with some really crappy CS...
You make a compelling argument, I would agree that I should have at least first checked their website's customer service and will do so momentarily. Having said that, let me ask you this. Would it not be wise for an unknown business such a Rivian to give equal importance to all their information outlets whether it be Social Media, the website, or events if they wish to achieve the goal of being distinguishable from the competition?
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