Front suspension fail

[Mellowyellow]

Leasing was not an option for many of us when we got ours. It literally didn’t exist.

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[MountainBikeDude]

Leasing was not an option for many of us when we got ours. It literally didn’t exist.

Funny, because even to this day, leasing in Canada still isn't an option, only purchasing.

 

[ebarke]

I don't think we can lease in MN either.

 

[Lmirafuente]

I have the same issue. Fortunately still under warranty currently at 59,000 miles. Front dampers need replacement. It's being at the service center for the past week. I was told dampers are on back order and it won't be until the first week of August or so before they can fix it.

Do the pre-warranty inspection for about $250. I did that just prior to 60K, they ended up replacing dampers and the whole front subframe to the Gen2 subframe at no cost. Highly, highly recommend Gen1 owners to do this!

 

[Rub-ish]

Just had my front damper replace at 26k miles... Didnt do the sub-frame! Happy give them $250 periodically for deeper inspections as they even found build issues that I had just learned to live with.

However I'm pretty bummed with the results due the the difference in the new front dampers and the original rears!

Just feels bouncy again, like original software level.

Kind of want to just pay to switch the rears to match the new generation warranty replacement.

Also even with a fresh alignment its pulling hard right despite the SC re balancing the wheels as a courtesy. Las Vegas service center went above and beyond so credit where credit is due...But the invoice of what it would cost did give me pause! Kind of has me thinking R2 just to escape the future headache!

 

[scissormetimberz]

I wish. But given the need to become profitable, they would need to weigh good will vs potential survival.

I suppose you could say that good will buys them additional brand loyalty, which is why I give them a bit of slack considering the preorder deal.

As a stock owner, seeing the 49% growth in service being touted as a good thing really hurts as a customer. It means they know they are gouging us because there is really nowhere else to go.

 

[DrMario]

Do the pre-warranty inspection for about $250. I did that just prior to 60K, they ended up replacing dampers and the whole front subframe to the Gen2 subframe at no cost. Highly, highly recommend Gen1 owners to do this!

Have had the inspection done twice and "everything" was good.

 

[Count Orlok]

Leasing was not an option for many of us when we got ours. It literally didn’t exist.

still doesn't exist for many yet it doesn't stop Rivian's crack marketing team from emailing The Count "incredible lease deals!!"

 

[Lizardo]

2024 R1T, gen 1, 64,000 miles

Truck was just sitting in the drive way after running errands all morning. Get in to go pick up kids and “front suspension serviced” red light on and stuck in lowest height

Get it to the service center right away and they get back to me the driver side failed and have to replace everything because I have older generation. 7k out of warranty.

Awesome

I appreciate the service center getting me in same day and rapid diagnosis but being just out of warranty really sucks.

And they are charging to take off running boards and will not put them back on.

Being told “you did get 64,000 miles out of them so that’s good” and “you can take it somewhere else for repairs if you like” didn’t sit well.

Sucks. This is at the back of my mind with my 22 R1T (just under 50k miles)

 

[Jonger1150]

The existence of this suspension will be the #1 profit source for Rivian going forward. It will also hurt them with reliability ratings. They should have 100,000 mile warranty on these.

That's just my opinion.

 

[Cte515]

Just got off the phone with service center getting an update. Not good Bob. Have to replace the rear air springs now. Well just one but since we will have to retro fit we have to replace both.
They are trying to help.
They told me since you are out of warranty your loaner isn’t covered…. But we will cover that….and will cover the running boards removal fee… and can help with the non damaged replacements that are required because of retrofit….
Total would be 10k but I will pay 7k
This is fu&$)$ crazy, was loving the truck but now I really question if this will work for me

 

[ebarke]

I just had some front end stuff replaced on my truck under warranty (23 quad). Is it a full 5 year 60k warranty on stuff like this, or is it a 3 year 36k full warranty?

 

[JoulesVerne]

I just had some front end stuff replaced on my truck under warranty (23 quad). Is it a full 5 year 60k warranty on stuff like this, or is it a 3 year 36k full warranty?

Neither. If something is replaced under your comprehensive warranty, then there is no separate warranty for that part. When your comprehensive expires, that part is out of warranty.

Once you are out of comprehensive, you get a two year unlimited mile warranty on any parts you pay for.

 

[SirJuicy2112]

Ultimately the reason, as much as I love the R1T I have, will be leaving and getting an R2.

I have had little to no issues in my suspension other than my rear dampenrs getting replaced. But hearing these failures from folks that seem to just use the R1 for commuting and they still are failing like this has had me think its best to part ways.

I do not drive my R1 off road with exception to job sites, which for the most part I try to avoid as framers love to leave nails and screws around. So even then its limited.

I love the Rivian brand but selling such a highly complicated suspension on a truck of this caliber, knowing they fail, and then having no real way to use the vehicle when it has these errors is just the nail in the coffin for me.

That 10k you are using to fix the suspension would be a heft down payment alongside a generous trade in for my R2. Id have a lesser payment and newer vehicle with that!

 

[ebarke]

My question was about what the comprehensive warranty on the 23 quads were.... 5 year 60k or 3 year 36k?

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