Did Rivian send me returned defective crossbars?

[Thnxn01 (Scammer)]

I have a 1 week old R1S that I ordered crossbars for which arrived yesterday. I opened the box today to test installing them (which looked very easy on video). I had no luck getting them secured - they would not click in to place in any orientation even hanging on them. With a brand new Rivian and brand new crossbars - there should be no necessary adjustments. I looked at a couple youtube videos on how to install them to make sure I wasn't missing something and I realized that what people were unboxing on video was very different than what I unboxed. I had 2 loose crossbars and 2 loose keys in the box I received - not bubble wrapped crossbars and keys in a sealed envelope. Hard not to jump to the conclusion that I received a returned set of crossbars (that didn't work).

Sponsored

 

[Thnxn01 (Scammer)]

I'm a big Rivian fan, but if this is how they're trying to save money - I'm not optimistic

 

[godfodder0901]

There are plenty of slight variations from vehicle to vehicle and new bars often need to be adjusted for optimal fit. Search these forums for the procedure and, using a small allen key, make the necessary adjustments. If they still won't fit, put in a ticket.

Don't worry about the varied packaging, Rivian has changed almost all of their packaging at least once. As long as the bars appear new, they likely are.

 

[Prime]

Mine were like this. They may require adjustment. Open a ticket.

 

[alacritousOmega]

I had this issue but it’s super easy to “fix”. To get them to snap secure just give it a good smack with your fist while pushing down. They fit super snug! Just give it a good wwhhhacckk (without breaking anything)

 

[COdogman]

Rivian has had lots of packaging issues and changes from the beginning, so I wouldn’t factor in what you saw on a video from the past.

 

[GrokTime]

I can’t comment on whether yours were previously returned, but ours were very difficult to get installed properly also. I finally had success with gently tapping down at the connection points with a rubber Malloy, while fiddling with the Clips thing.

when properly installed, the crossbars should be snug and tight with no jiggling or rattling.

 

[neo]

Mine were very hard to get on, too. I thought it would take two minutes but they would not click and lock into place. Hanging on them only worked for one of the four. I resorted to a rubber mallet and that helped. What also helped was trying to rotate the key to lock it in place while pulling the crossbar down, to aid the internal lever to rotate into place (just rotate the right direction!). Maybe don’t use the key method and the rubber mallet method at the same time
Once they’re on they feel very secure. I’m hesitant to take them off now because it was so hard to get them on.

Sponsored