DCFC Stops After 4 min.

[foxerson]

I’ve been on a family road trip the last few weeks. As a result I have been using DC fast chargers more than usual.

3 out of my last 5 DCFC sessions have stopped after about 4 min. No errors on the charger or the vehicle. It just acts as if charging has finished, when in fact it is still well below the % threshold. Each time I have to unplug, plug back in, restart charging, and then it works fine.

This has happened on three different charging networks (RAN, EV Rang, and EVGo).

I created a service ticket and have a service appointment scheduled. Of course the SSF service center is so backed up that the appointment is in October. I’m kind of hoping this is a software bug that will be resolved before then.

Anyone else experiencing this problem?

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[Lpotter86]

What firmware you on?

 

[foxerson]

What firmware you on?

2023.22.0

 

[IGR]

I’ve had that exact issue one time while at EA charger, the other time my speeds were limited to 100kw.
Is one of your DC pins looks bent like this btw:

And my appointment is still 4 weeks out…

 

[foxerson]

I’ve had that exact issue one time while at EA charger, the other time my speeds were limited to 100kw.
Is one of your DC pins looks bent like this btw:

And my appointment is still 4 weeks out…

My DC pins look fine. If it were a physical connection issue I would expect the problem to be more consistent.

 

[Mathme]

Have you tried a software or complete reset?

 

[foxerson]

Have you tried a software or complete reset?

Nope. I was expecting that suggestion from the rep that responded to my service ticket. But they did not ask me to.

I was planning to try that out if it happens again.

Mostly I was just curious if anyone else has had this problem. Sounds like the answer is no. So, maybe not a software bug after all.

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