BT connection no longer works after May update

[bmehling]

Error on Pixel8 BT connection for Rivian Audio: "problem connecting to device. turn device off & back on". G2 R1S. The symptom is no audio, no phone control, etc.

Anyone else facing this issue?

I've:
- unpaired, repaired multiple times*
- reset the phone
- reset infotainment a couple of times
- reset the truck once

I've done the unpair/pair cycle 10+ times between and after the resets.

* The pairing process works perfectly, no issues. But once Rivian Audio is connected, the error message above appears on the phone's BT setting.

fwiw, this phone and vehicle have been paired and working fine for 1+ years previous to the May update.

Thanks

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[VSG]

I updated my R1T last week - no issues with the Bluetooth. I just tried a phone call and playing music, both worked. Maybe try a soft reset to see if that fixes the issue.

 

[SteveInBend]

Have you tried deleting all your Rivian devices from your phone and retrying the repairing process?

 

[bmehling]

Have you tried deleting all your Rivian devices from your phone and retrying the repairing process?

Hmm, good question. I looked and only see Rivian Audio. I think the other BT connection went away when they released the "digital key" update. I don't see any other Rivian connections. Thank you for the suggestion.

 

[Dasoss]

Hmm, good question. I looked and only see Rivian Audio. I think the other BT connection went away when they released the "digital key" update. I don't see any other Rivian connections. Thank you for the suggestion.

Setting up UBW for the phone key disables the Bluetooth phone connection. Check to see if your phonr has UWB capability. If you perchance have a Samsung phone, there is a known bug in Samsung Wallet that causes problems. UWB services are managed by Samung⁷Wallet. Turn in a service ticket.

 

[bmehling]

Setting up UBW for the phone key disables the Bluetooth phone connection.

Thank you -- The Pixel 8 is UWB compatible (UWB since the P6).

The digital key has been set up and working since whatever OTA shipped the digital key feature (and is still working now).

I *think* the set up process back then removed the other BT connection. I noted that in response to Steve's suggestion to delete other Rivian BT connections and reconnect -- I only have the one Rivian Audio BT connection at this point (which I've deleted / reset many times w/out any luck).

Seems like this is a one off issue, so I'll put in a service ticket. Thank you.

 

[bmehling]

Okay -- this has been resolved. Definitely could be considered user error. I'm documenting it here because it was a little non-obvious (to this idiot).

tl;dr: Someone had changed the source in the Music app to Radio w/out me knowing. The source needs to set to BT for BT audio to play.

Long update: I received and took a call in my Rivian even though the BT connection on my Android Pixel said "problem connecting to device. turn device off & back on". The fact the connection said it wasn't working, but was (at least partially) working encouraged me dig around. I didn't have to look far. The Music app was set to Radio.

The moment I switched the Rivian to BT as the source, the error disappeared (and I could play media from my phone). The moment I switched it to another source (e.g., Spotify), the error reappeared on the phone.

Hopefully this helps some future soul.

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