Anyone having issues logging into Connect+ ?

[dgennetten]

No issues with Rivian-designed software. However, I spent an hour and a half (mostly on the phone with Apple service ) trying to take advantage of the Apple music offer. Turns out if you don't have an Apple device for Apple ID creation/verification, You're screwed.

I've used Apple and PC computer hardware for years in my career, but I just gave away my last MacBook pro prior to this offer.

Apple's ecosystem exclusivity and isolation is the primary reason I will never return to their platform.

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[Sheeptruck]

Is anyone having issues connecting to Connect + ? Was connected via the trial period and then all of sudden unable to log in- even if I subscribe.

Reboot the displays. Hold the outside tabs on your steering wheel (the radio control on the left and the Driver's assist on the right) for 15 seconds. Then the system will restart. Mahe sure you are not plugged in charging at the time. The process takes less than 5 minutes.

 

[AD R1S]

What do you mean by "connect + apps"? Connect+ is just an Internet access plan. There are apps that use the Internet(and therefore would not work without Connect+) but there is no connect + app.

What exactly is not working?

Anytime I try to access any of the connect + features, I keep receiving the following message even though I have the trial period and have signed up for the annual membership. It initially worked but randomly stopped working.

 

[AD R1S]

Reboot the displays. Hold the outside tabs on your steering wheel (the radio control on the left and the Driver's assist on the right) for 15 seconds. Then the system will restart. Mahe sure you are not plugged in charging at the time. The process takes less than 5 minutes.

have done this many times without any success

 

[Sonoma]

There is nothing to 'log in' to... It's just your Rivian account. That's what we are confused about.

I had the same experience. I was blocked from streaming a few days ago and had to sign-up for Connect+ to reinstate streaming . My 2 month free trial apparently started Aug 15 (I think the free trial started Aug 15 for all existing owners, whether they knew it or not), and it will remain free until Oct 15. I think it was an aberration that I had to sign-up early.

 

[sub]

Anytime I try to access any of the connect + features, I keep receiving the following message even though I have the trial period and have signed up for the annual membership. It initially worked but randomly stopped working.

Yeah - that sure looks like a bug to me.

Rivian, please start testing these releases before clicking the publish button.

 

[sac602]

Same for me. I subscribed for annual subscription Oct 23 2024 and it has not worked since. Soft and hard (many) reboots did not resolve.. Mobile service is coming next week to look at it. Wierd they can't fix it remotely since it is clearly a software glitch (since it worked fine on the trial period). I was hoping 2024.43.01 update would fix, but no dice. I'll update what the mobile service guy says the issue was next week.

 

[Enginuity]

Is anyone having issues connecting to Connect + ? Was connected via the trial period and then all of sudden unable to log in- even if I subscribe.

Yes. Just traded in my R1T for an R1S. Connect+ worked up until my ownership was acknowledged on the App. Since then it's been nonfunctional. Waiting for service to sort it out

 

[jjrivian]

I'm having the same issue. I have an active subscription and the car keeps redirecting me to renew my subscription when clicking on any of the connect+ features . Even in the mobile app, when going to gear guard, the live cam section tells me to subscribe. I click the subscribe button, it says I have an active subscription.

Curious to know how this was resolved if you encountered this? Rivian support says I might have to take it in to the service center.

 

[Tenderfoot]

I'm having the same issue. I have an active subscription and the car keeps redirecting me to renew my subscription when clicking on any of the connect+ features . Even in the mobile app, when going to gear guard, the live cam section tells me to subscribe. I click the subscribe button, it says I have an active subscription.

Curious to know how this was resolved if you encountered this? Rivian support says I might have to take it in to the service center.

I’m having similar issues. My free subscription to Connect+ expired, and I lost internet access using the Rivian’s WiFi. I renewed my subscription on a monthly basis, but wiFi not restored. Spent an hour with Rivian support with no resolution except I can use the hotspot QR code and then I have Rivian wiFi, but only when using Hotspot. If switch from “Hotspot” to “Wi-Fi”, it disappears. Did soft, hard resets, and completed the most recent OTA update to no avail.

 

[jjrivian]

I’m having similar issues. My free subscription to Connect+ expired, and I lost internet access using the Rivian’s WiFi. I renewed my subscription on a monthly basis, but wiFi not restored. Spent an hour with Rivian support with no resolution except I can use the hotspot QR code and then I have Rivian wiFi, but only when using Hotspot. If switch from “Hotspot” to “Wi-Fi”, it disappears. Did soft, hard resets, and completed the most recent OTA update to no avail.

I had 3 calls to customer service with no success. Yesterday I’d setup a concern on the mobile app explaining everything.
This afternoon while driving, my Spotify app crashed while using hotspot, parked the car to go into the market, came back to the car and Connect+ started working. The support concern on the mobile app was still in a review state. So not really sure how this got resolved? But glad it’s back.

 

[evcrazy]

I have the same problem, I have connect plus subscription active till November, none of the features related to connect plus are working, soft resets did not do anything, I have appointment in 3 days, any solutions short of service center visit, they are charging me 115$ just for diagnostics

 

[DynamoLA]

My Connect+ stopped working yesterday and I just have a message saying “no internet connection “. So no Hotspot, traffic, Spotify etc (although Spotify works via my phone’s Bluetooth). I’ve tried a soft reset and a hard reset and that hasn’t worked. I even upgraded the vehicle software to 18.1 yesterday to no avail.

Mobile service is coming Tuesday so we’ll see what they say.

 

[kewlasu]

I was having this issue days before this latest update. Went away after applying the update and rebooting afterwards as I often do.

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