rivianUGA
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thanks!
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Announcing our new "CLUBS" section where you can join or create a Rivian club or group! You can use this new feature to conveniently plan and discuss local events, gatherings or other club/group related topics.
So we encourage you to join (or start) special-interest and regional-based Rivian clubs at: https://www.rivianforums.com/forum/group-categories/clubs-groups.1/
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Gavinmcc
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poor Tony's about to get a bunch of emails 
godfodder0901
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As he should. That's why he gets paid the big bucks!poor Tony's about to get a bunch of emails
OP
OP
User433
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- Thread starter
- #19
As the original starter for the thread, I wanted to share an update to say I finally have my plates! I emailed RJ (before Tony's contact info was known) and it was immediately (on a Saturday) forwarded and things started moving very quick. By last Tuesday I had a tracking number and by last Thursday I had the package. I was out of town so I didn't get to the DOL until today. Self-registration was super smooth. In and out in less than 30min. I also got a quick email follow-up from RJ to make sure things were OK.
Looking back, my biggest complaint was the fact that I was stuck in limbo and nobody at Rivian was actively managing my specific issue. Sure, they might have been instituting new processes or new training, but I'm convinced I would still be without plates if I hadn't escalated the issue. I shared in my email to RJH how the guide role should have been the key to making this a minor speedbump rather than a full-stop.
tldr; squeaky wheel gets the grease.
Looking back, my biggest complaint was the fact that I was stuck in limbo and nobody at Rivian was actively managing my specific issue. Sure, they might have been instituting new processes or new training, but I'm convinced I would still be without plates if I hadn't escalated the issue. I shared in my email to RJH how the guide role should have been the key to making this a minor speedbump rather than a full-stop.
tldr; squeaky wheel gets the grease.
cbuckley
Well-Known Member
I have my plates now too but wish I would have escalated the issue like you did because I ended up running in circles for longer than necessary while nobody at Rivian was actively trying to resolve my registration woes. When I called RegUSA, they made it clear that my guide could call them and find out the exact status of my registration and get all of the details about where things were. Unfortunately, my guide (nor anyone else at Rivian for that matter) couldn’t be bothered to call them to at least find out where I stood or what the issue was. His response was that “the T&R department handles all of that and I’m just a middle man”.
I hope Rivian has everything buttoned up in this process and isn’t continuing to leave their customers hanging because it really soured my initial experience with the company and could have easily been solved with a modicum of effort on their end.
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pc500
Well-Known Member
In WA you can get a get a 90 day temp with title pending from the DOL.
In many states, they will plate without titling complete. Not WA, they hold the physical plate hostage to the title paperwork.
In many states, they will plate without titling complete. Not WA, they hold the physical plate hostage to the title paperwork.
Olsonsolar
Well-Known Member
This is an old thread but what do you do if you try to escalate and issue and the supervisor at customer service refuses to talk to you?
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