“Vehicle Error” after a few minutes of charging

[Kärsti]

Had this issue since the 2023.22 update, which pushed while the vehicle was at the SC in June. Several calls with service and a few trouble shooting efforts appear to have reached a conclusion. I got the error charging with the Rivian home charge at 11 kW @ 48 amp, errors out after about 10 kWh, went to a Blink charger at 9 kW which worked fine (delivered 34 kWh with no error). Reduced Rivian charger to 40 amps last night, and it charged fine (52-80%). Call with service today they said they have figured out it is an issue with the last update and they will push an OTA in the next 2 weeks to resolve. Service said to set vehicle to charge at 32 amps, and it should avoid the error.

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[electruck]

Had this issue since the 2023.22 update, which pushed while the vehicle was at the SC in June. Several calls with service and a few trouble shooting efforts appear to have reached a conclusion. I got the error charging with the Rivian home charge at 11 kW @ 48 amp, errors out after about 10 kWh, went to a Blink charger at 9 kW which worked fine (delivered 34 kWh with no error). Reduced Rivian charger to 40 amps last night, and it charged fine (52-80%). Call with service today they said they have figured out it is an issue with the last update and they will push an OTA in the next 2 weeks to resolve. Service said to set vehicle to charge at 32 amps, and it should avoid the error.

That's consistent with my observations, glad to hear they have a fix in the works.

 

[longhornguy2015]

Ive also had this issue in all of June. After the last update. Took it to service center and they said car is fine and to talk to the charging team at Rivian. Haven’t heard back from them so I asked for an escalation as it’s been several days and since the car failed charging again tonight.

 

[Calvin2518]

Had this issue since the 2023.22 update, which pushed while the vehicle was at the SC in June. Several calls with service and a few trouble shooting efforts appear to have reached a conclusion. I got the error charging with the Rivian home charge at 11 kW @ 48 amp, errors out after about 10 kWh, went to a Blink charger at 9 kW which worked fine (delivered 34 kWh with no error). Reduced Rivian charger to 40 amps last night, and it charged fine (52-80%). Call with service today they said they have figured out it is an issue with the last update and they will push an OTA in the next 2 weeks to resolve. Service said to set vehicle to charge at 32 amps, and it should avoid the error.

WOW! Exactly my thoughts too- but Rivian is shipping me a new charger and having one of their electricians come to install it.

when your vehicle failed to charge, did the charger turn red and require you to reset your breaker?

Same temporary solution here, reducing to 32 amps (~9kw) fixed the charging error for now too.

 

[rpo]

WOW! Exactly my thoughts too- but Rivian is shipping me a new charger and having one of their electricians come to install it.

when your vehicle failed to charge, did the charger turn red and require you to reset your breaker?

Same temporary solution here, reducing to 32 amps (~9kw) fixed the charging error for now too.

It did on mine. I had to flip the breaker to get the charger to reset (and this is a Tesla wall charger with the J1772 plug).

 

[Calvin2518]

It did on mine. I had to flip the breaker to get the charger to reset (and this is a Tesla wall charger with the J1772 plug).

Very interesting. I told Rivian it likely wasn’t the charger, too. I specifically told them it started after the latest update on the truck. Oh well.

Interesting that you needed to reset your breaker too. Hopefully we get a nice OTA that fixes it soon!

 

[Kärsti]

WOW! Exactly my thoughts too- but Rivian is shipping me a new charger and having one of their electricians come to install it.

when your vehicle failed to charge, did the charger turn red and require you to reset your breaker?

Same temporary solution here, reducing to 32 amps (~9kw) fixed the charging error for now too.

No, the charger did not turn red, the port on the vehicle did however. I reset the breaker and the truck several times but that did not help.

 

[longhornguy2015]

I heard they are sticklers for sending you a new charger.

 

[electruck]

when your vehicle failed to charge, did the charger turn red and require you to reset your breaker?

No, I have never had to reset my ChargePoint Home Flex after a vehicle charging error (nor has the EVSE ever indicated an error of its own). Dropping the current down to 40A has also seemed to be sufficient to avoid the vehicle charging error.

 

[Petey88]

I took mine to service center last week for this issue. They didn't help it. Cracked my windshield on the way, which is awesome. They charge 1900 ish for that btw. Anyhow CS said to turn down amps in truck to 32 and that is a work around for it. End of the month should be a new update to address the issue, they believe. It worked overnight for me. Hope this helps!

 

[Calvin2518]

No, the charger did not turn red, the port on the vehicle did however. I reset the breaker and the truck several times but that did not help.

Very interesting, OK - so my charger very likely did shit out then. My charger locked out red and would not work until reset. I thought it was a vehicle issue too, but maybe not for my case. The charger has been working for hundreds of charging cycles before this at full amperage though. Who knows. Rivian wants the old charger back, too. They already paid for return shipping for the old charger too.

 

[Calvin2518]

I heard they are sticklers for sending you a new charger.

That was their very first option with my ticket. I guess when the CHARGER turns red, it's a bad problem. Who knows! I'd love to see the diagnostics of what they saw on their end.

 

[longhornguy2015]

My charger never turned red
will try charging at 32 tonight.

 

[tjmsquared]

I posted this in another thread about this issue, but thought I'd provide an update here as well...

I got an answer from Rivian today. They had a couple of things to say of interest:

1. The recommended (temporary) fix is to lower the amperage. They recommended taking it all the way down to 32 amps, but I'm running just fine at 40, so I'll probably keep it there.
2. The more interesting feedback was that they say this is a known software bug and that it should be patched by the end of this month.

So, that explains why the exact same truck / charger config from last summer is not working well this summer. We'll have to say exactly what they say when the next patch notes come out.

 

[longhornguy2015]

I ran it at 40 and had issues.

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