Service for early issues, 7 days/100 miles or more?

[keamoro]

When I got one of the first Model Y Performance models, I took my car in about 20 times to the Tesla service (thankfully only 5 minutes from my house) over about 4 months after getting the car. I was watching some YouTube video and someone mentioned a 7 day or 100 mile time period where you have to put in service orders for anything you notice on the R2. Is this true? Do I really have 7 days to try to find everything?

I ask because a couple days after picking up, I'm going to be out of town for about a week, so I really won't have the time to deal with that if it's truly 7 days.

Sponsored

 

[VandalSibs]

When I got one of the first Model Y Performance models, I took my car in about 20 times to the Tesla service (thankfully only 5 minutes from my house) over about 4 months after getting the car. I was watching some YouTube video and someone mentioned a 7 day or 100 mile time period where you have to put in service orders for anything you notice on the R2. Is this true? Do I really have 7 days to try to find everything?

I ask because a couple days after picking up, I'm going to be out of town for about a week, so I really won't have the time to deal with that if it's truly 7 days.

The Rivian Support website has all the warranty info you could want most likely, but here's a snippet that I'm guessing will most likely answer your questions:

The part I think you're wondering about )and would most likely apply to your 7 day/100 mile question) is the 1-year/12k miles bullet item.

 

[keamoro]

OK, I'm thinking that YouTube video was just wrong about all of that. I went through and read the whole purchase agreement again, and it looks like there's a 1-year or 12,000-mile adjustment warranty. This is the thing that includes misalignments and other fit and finish items are listed. So I'll have plenty of time.

 

[keamoro]

The Rivian Support website has all the warranty info you could want most likely, but here's a snippet that I'm guessing will most likely answer your questions:

The part I think you're wondering about )and would most likely apply to your 7 day/100 mile question) is the 1-year/12k miles bullet item.

Thank you! Yes I just posted right after you posted this. I saw that adjustment warranty, and I believe that's it.

 

[VSG]

Is this true? Do I really have 7 days to try to find everything?

No, this is totally false, and I'll go so far as to say the person claiming that is not only negligent and irresponsible, but probably deliberately lying as well because there is no one who put in any effort at all who would claim that. Maybe they were burned by Tesla for panel gaps or something like that and are assuming that Rivian will be the same.

Rivian is not the same. Rivian will fix anything you find under warranty during the entire warranty period. Drive your car, see if you find anything, keep track of the issues, then bring it in ONE time at your convenience to fix those issues (if any). None of this 20 times over 4 months like you did with Tesla. You can bring your Rivian in a second time, or third, or fourth if you find other things, but why? Do i it the way that is convinient to YOU, not as a panicked knee-jerk reaction because you're afraid they won't cover it.

In fact, I've always advocated not even spending much time inspecting your Rivian at delivery - just give it a once-over for damage like you would a rental car (windshield, roof glass, dents, etc.) then start enjoying your vehicle - there is nothing that you can find at delivery that they won't fix.

I'm thinking that YouTube video was just wrong about all of that

Imagine that. Something you heard on the Internet is wrong.

 

[Mos Eisley]

When I got one of the first Model Y Performance models, I took my car in about 20 times to the Tesla service (thankfully only 5 minutes from my house) over about 4 months after getting the car. I was watching some YouTube video and someone mentioned a 7 day or 100 mile time period where you have to put in service orders for anything you notice on the R2. Is this true? Do I really have 7 days to try to find everything?

I ask because a couple days after picking up, I'm going to be out of town for about a week, so I really won't have the time to deal with that if it's truly 7 days.

Were you referring to this? (Queued to 100/7 mention)

 

[Jeremy3292]

The 7 day 100 mile thing is not a warranty. It is for imperfections that you would like fixed. For example, if you see a rock ding or chipped paint they'll fix it. But if you drive it down the road 500 miles and then bring it back well that easily could have been your fault and not that way from the factory - like rocks coming off a trailer on a highway and hitting you. The adjustment warranty is there for things like panel gap issues, wheel alignment, etc.

 

[keamoro]

Were you referring to this? (Queued to 100/7 mention)

Yes! Exactly this. I don’t love this person’s videos (subjectively). But it showed up on YT so I gave it a watch.

 

[Mos Eisley]

The 7 day 100 mile thing is not a warranty. It is for imperfections that you would like fixed. For example, if you see a rock ding or chipped paint they'll fix it. But if you drive it down the road 500 miles and then bring it back well that easily could have been your fault and not that way from the factory - like rocks coming off a trailer on a highway and hitting you. The adjustment warranty is there for things like panel gap issues, wheel alignment, etc.

Is that. California thing as he says in the video or a Rivian thing? Link?

 

[Jeremy3292]

Is that. California thing as he says in the video or a Rivian thing? Link?

I think it is just a general thing they say. Tesla said the same thing when I picked it up in NC. My point was it's not a listed warranty. It's a good faith thing.

Sponsored