Yeah, I believe they're all fairly backed up. Richmond has terrible communication, which was my primary issue. I was promised a 1 week turnaround and rearranged flights to/from a conference so I could drop off the day I left, then pick up when I landed in Richmond on the return and drive 3 hours...
The Richmond, VA service center had my truck for over 5 weeks (it sat idle on the lot for 4 weeks of that). There were several other tickets addressed at the same time, but the invoice states labor time as 7 hours for the module on my Gen 1.
It'll likely depend on the SC; I've never been...
Worst case scenario...
I had a similar issue last year. I don't remember the exact percentage, but every update would make it to ~7%, hang for a while, and eventually error out. It ended up being a "communication module."
I had no other "communication" related issues and drove the truck for...
I am interested, but I didn't realize how bad the charging infrastructure was between me (Blacksburg, VA) and you (presumably the Morgantown area), so I doubt I'd be able to make it to you without taking a very long route. I guess I'll pass for the moment, unfortunately.
Thanks. I'm definitely going to bring this up when they call tomorrow. It seems that they would have known about and offered this solution since they believe the tires/wheels are generally balanced.
One semi-related issue. For anyone who has been given a loner, did they connect your Rivian account to the truck in any way? They did not for me, and I cannot charge at any RAN network. I found this out the hard way on the 3-hour drive home from Richmond. I spent 2 hours in a parking lot working...
Agreed. I made this point, which is the only reason they are going to attempt to balance them. I haven't had the greatest experience with this service center (Richmond), so I'll be shocked if they even attempt it.
They are supposed to call me with an update tomorrow, so I plan to bring this up...