Consumer Reports Reliability Ratings 2024 - Rivian last

[CANCERDOC]

You made it 60 miles? I made it 30 miles from purchase pickup and mine broke otw home.

20 miles. LOL.

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[Killer95Stang]

Land Rover take service appointments 2 months in advance. They are both Boutique autos with limited space and limited technicians with the proper expertise. This is actually normal. We don't have to like it though.

Yeah... but those can be serviced at the Jaguar dealers, since those should be empty for the foreseeable future.

 

[NY_Rob]

#1 in owner satisfaction and last in reliability... so owners love their Rivian's but they come with baggage.
Hmmm, sounds a lot like my SO

 

[LR4toR1S]

Yeah... but those can be serviced at the Jaguar dealers, since those should be empty for the foreseeable future.

No those are also Land Rover dealers. They are booked out for 2+ months and packed with repairs. Very specific tools, and training required (just like RIVIAN). Then they have to order the parts up to 7 weeks to get them to the USA. Just like RIVIAN they have limited manpower.


The only saving grace is there are usually 2-3 independent enthusiast shops around in some of the more adventurous states. But you pay just as much or maybe more in some cases just to get your auto repaired.

 

[sacramentoelectric]

Land Rover take service appointments 2 months in advance. They are both Boutique autos with limited space and limited technicians with the proper expertise. This is actually normal. We don't have to like it though.

It’s not normal for mass market brands. Rivian wants to sell >100k R2s per year. The status quo for service and reliability isn’t going to cut it at those levels.

 

[LR4toR1S]

It’s not normal for mass market brands. Rivian wants to sell >100k R2s per year. The status quo for service and reliability isn’t going to cut it at those levels.

Agreed, but it is very hard to get to mass market. Once the R2/R3 take hold RIVIAN should see Tesla type growth and be able to support their autos much better.

 

[Noplacelikeloam]

Agreed, but it is very hard to get to mass market. Once the R2/R3 take hold RIVIAN should see Tesla type growth and be able to support their autos much better.

alternatively that scale will drown the service centers and reliability will take a further hit, which in turn will impact reputation and trust in the brand.

it’s a vicious cycle for sure.

 

[Killer95Stang]

alternatively that scale will drown the service centers and reliability will take a further hit, which in turn will impact reputation and trust in the brand.

it’s a vicious cycle for sure.

This is true... but my guess is at the lower price of the R2/R3, the expection of perfection will be lower and a lot less people will be taking them in for service or perceived blemishes / imperfections. All the finicky suspension issues may be gone with the lack of air suspension. If they can just get the vehicles software to perform 85-90% of time without actual drive issues, then most people probably won't even care about Alexa not picking your station on the first try, or graphics not being perfect in Spodify. At $100K, fit / finish gets a little more important and is amplified if software seems to be buggy. This is evident with Tesla. A lot of Tesla Model 3's are A to B vehicles and as long is does what they want (get from A to B), fit and finish become less important.

I believe R2 and R3 will be Rivian's first A to B vehicles, along with it, less people will sweat the little things and just drive.

 

[Noplacelikeloam]

This is true... but my guess is at the lower price of the R2/R3, the expection of perfection will be lower and a lot less people will be taking them in for service or perceived blemishes / imperfections. All the finicky suspension issues may be gone with the lack of air suspension. If they can just get the vehicles software to perform 85-90% of time without actual drive issues, then most people probably won't even care about Alexa not picking your station on the first try, or graphics not being perfect in Spodify. At $100K, fit / finish gets a little more important and is amplified if software seems to be buggy. This is evident with Tesla. A lot of Tesla Model 3's are A to B vehicles and as long is does what they want (get from A to B), fit and finish become less important.

I believe R2 and R3 will be Rivian's first A to B vehicles, along with it, less people will sweat the little things and just drive.

Good point.

 

[PaythePiper]

This is exactly it.

How many soft reboots have you done? ? ??

In my almost one year of EV ownership: Rivian 4 (4months), Tesla 0 (10 months)

 

[sacramentoelectric]

I

This is true... but my guess is at the lower price of the R2/R3, the expection of perfection will be lower and a lot less people will be taking them in for service or perceived blemishes / imperfections. All the finicky suspension issues may be gone with the lack of air suspension. If they can just get the vehicles software to perform 85-90% of time without actual drive issues, then most people probably won't even care about Alexa not picking your station on the first try, or graphics not being perfect in Spodify. At $100K, fit / finish gets a little more important and is amplified if software seems to be buggy. This is evident with Tesla. A lot of Tesla Model 3's are A to B vehicles and as long is does what they want (get from A to B), fit and finish become less important.

I believe R2 and R3 will be Rivian's first A to B vehicles, along with it, less people will sweat the little things and just drive.

You know what they say, if it works 85% of the time, it works every time.

I think you’ve got it backwards. Rivian doesn't just have a fit and finish issue. They have a build quality AND reliability problem. The R1 customer base so far has primarily been wealthy early adopters (I don't have data to back this up so feel free to disagree) who are more likely to put up with the problems that come with the latest new thing. They're also more likely to have other vehicles to drive when their R1 end up in the shop for weeks at a time. Maybe there will be less service visits for rattles and fitment issues with the R2 but if you're buying an A to B vehicle, it has to work 100% of the time. We're not talking about bugs with Apple music. We're talking about broken charge doors that wont open, failing Driver+ modules, leaking suspension, and interior door handles that don't work (these are some of the issues my R1 has had.) The R2 should be a simpler vehicles so maybe they won't have as many suspension issues but initial build quality and overall reliability have to got a lot better if this company is going to survive. They can't stay dead last in reported reliability and hope to thrive. That shouldn't be a controversial position.

 

[NY_Rob]

The management and employees at Rivian have to have seen this survey right? I wonder how they're taking it?

 

[sacramentoelectric]

The management and employees at Rivian have to have seen this survey right? I wonder how they're taking it?

 

[Thedude]

I agree that the "bumper to bumper" warranty is likely hurting Rivian here, as I think a lot of folks take their Rivian in for service on items that they wouldn't be doing if it wasn't free under the warranty. I certainly fall into that category, but I wouldn't knock Rivian's reliability for it.

That’s how every manufacturer works. They all have bumper to bumper warranties for the first 3yr/36k miles or more.

 

[Spaceball1]

Consumer! Pshhh ?

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