Gaithersburg, MD Service Center Officially Open!

[kanundrum]

Pics Courtesy of Ron From Mid Atlantic Rivian Owners.

I'll be there Monday the 17th all day long for service.

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[bezita]

Just dropped my truck off. Very smooth process, friendly staff. They called an Uber for me to pick up a rental at Enterprise about a 10 minute drive from the SC.

I was initially told that they will only hook me up with a sedan, but I told them that I'm in the process on moving so I'd need a bigger vehicle.
Ended up with an Outback. All good

 

[tjmsquared]

Great, glad to hear it. I've got an appointment scheduled there for September, so it looks like they're already booked out for the next few months.

I bet Richmond Service Center is happy to get some relief from the DC area Rivians that need service.

 

[Steve A.]

Address?

 

[camaroz1985]

Glad this is finally open. This will be my closest SC until PA can get their heads out of their rear ends and allow manufacturer owned service locations other than for Tesla. About 2 hours away, but way better than 6+ to Brooklyn when you factor in traffic.

 

[atebit]

Yeah, no more Brooklyn for me either. South Jersey SC can’t open fast enough!

 

[bezita]

Address?

8787 Snouffer School Rd, Gaithersburg, MD 20879

 

[virgnia_rivian]

Pics Courtesy of Ron From Mid Atlantic Rivian Owners.

I'll be there Monday the 17th all day long for service.

Will they actually let you inside to wait for service? When we took the R1T to Richmond they wouldn't even let us through the front door. Everything had to be taken care of in the parking lot and then they gave us a loaner to drive around for the day even though they knew we were waiting for the repair.

 

[kanundrum]

Will they actually let you inside to wait for service? When we took the R1T to Richmond they wouldn't even let us through the front door. Everything had to be taken care of in the parking lot and then they gave us a loaner to drive around for the day even though they knew we were waiting for the repair.

Official Waiting room, conference room, mothers area so yea! i sat and worked for an hour and left with a loaner as they needed my vehicles for 5 days.

 

[Better Late than Never]

I'm in DC and had a work trip in richmond and went and creeped on some Rivians at the service center. I was trying to find an El Cap R1S and a white R1S (can't decide on color) but they had everything way behind a barbed wire fence and only a few models out in the parking lot.

But this is great news, I was going to try to delay delivery until a local service center opened up. I didn't want to somehow be tied to going to Richmond since that's where I would have received my car.

Oh wow, I just looked this up, it's way further than the original location. I guess beggars can't be choosers. Still great to get something local.

 

[Picard]

I am happy they have opened the MD service center but really unhappy with Rivian for how long they are making me wait to get scheduled for service. I have tickets logged since end of Mar'23 and my appmt is in Oct '23 to get in... They gave me the run around trying to get me scheduled in Capitol heights and now that center is closed. So, while I am excited that we have this center, my patience with Rivian service is waning

 

[Steve A.]

I am happy they have opened the MD service center but really unhappy with Rivian for how long they are making me wait to get scheduled for service. I have tickets logged since end of Mar'23 and my appmt is in Oct '23 to get in... They gave me the run around trying to get me scheduled in Capitol heights and now that center is closed. So, while I am excited that we have this center, my patience with Rivian service is waning

I guess it depends upon the work. I just had a service call to my driveway (76 miles from Gaithersburg SC) this week after request 2 weeks ago.

 

[Rivian01]

Picking up my RB/BM R1S at Gaithersburg on 7/26! Way better than having to travel to/from Brooklyn. I'm in DE - so hopefully the South jersey SC opens sometime soon.

 

[Electrified Outdoors]

Dropped mine off on the 19th. Hopefully will be done by Monday...hopefully. I had just picked it up from the PPF shop after it being with them for nearly a month to fix a botched PPF job done in FL back in May when I got the car. I want my truck back ?

 

[scottf200]

Address?

8787 Snouffer School Rd, Gaithersburg, MD 20879

Not on the map or Rivian service page yet.
SCs: https://rivian.com/support/article/where-are-rivian-service-centers-located
Map: https://rivian.com/experience/service#map

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