Anyone else having Charge Port door issue after 2024.07.02?

[Atc4life86]

I did full and soft reset twice. I also let it sit overnight to let it sleep and reset again in the morning. No luck.

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[rodhx]

More often than not, glitches after OTA can be resolved by soft reset.

Yep, and as all three of us experiencing this issue have said this is an exception to that rule

 

[BeanEW]

Just tried full reset twice... no luck.

 

[rodhx]

They want to tow mine to the service center Wednesday. I suggested that i would rather wait for the almost certainly needed software fix since other trucks are having the issue post the latest update. They are concerned waiting could result in a dead battery and even worse issues.

 

[BeanEW]

They want to tow mine to the service center Wednesday. I suggested that i would rather wait for the almost certainly needed software fix since other trucks are having the issue post the latest update. They are concerned waiting could result in a dead battery and even worse issues.

My SC rep expressed the same concern. I'm just hoping they can fix it with mobile service; otherwise...

 

[rodhx]

My SC rep expressed the same concern. I'm just hoping they can fix it with mobile service; otherwise...

Good luck! i wasn’t given that option.

 

[BeanEW]

Good luck! i wasn’t given that option.

Got a call from the SC rep last night stating that I need to bring my car into either S. SF or San Jose SC but... with the expedited ticket, the soonest appointment is 4/25. However, the rep said that he will contact the S. SF SC to see if they can do anything sooner.

Got a call from the S. SF SC this morning and he said they can fit me in tomorrow morning. Some people complained about Rivian's service, but I think they are really trying. At least when they promised to call me back at certain time, they always did.

 

[rodhx]

Got a call from the SC rep last night stating that I need to bring my car into either S. SF or San Jose SC but... with the expedited ticket, the soonest appointment is 4/25. However, the rep said that he will contact the S. SF SC to see if they can do anything sooner.

Got a call from the S. SF SC this morning and he said they can fit me in tomorrow morning. Some people complained about Rivian's service, but I think they are really trying. At least when they promised to call me back at certain time, they always did.

Yeah, my experiences have been very good anyway but they seem to be hustling to fix it since the vehicle is unusable. I just wish I had had enough range to drive the 160miles to a SC to get a shot at a loaner while it's there.

 

[BeanEW]

Yeah, my experiences have been very good anyway but they seem to be hustling to fix it since the vehicle is unusable. I just wish I had had enough range to drive the 160miles to a SC to get a shot at a loaner while it's there.

Wow 160 miles, I guess I shouldn't complain about m 45 miles.

 

[rodhx]

Wow 160 miles, I guess I shouldn't complain about m 45 miles.

Yeah, I'm basically equal distance between two service centers in neighboring states.

 

[Mulletizer]

I have this same issue all of the sudden. The charge port will no longer open at all and it coincided with a strong electrical smell from the AC.

 

[mkg3]

I have had an instance where the charge port door did not open the first time I tried to open it. After pressing/touching the open sensor multiple times, it opened.

I also have had the passenger front door handle not pop out when unlocked. Had to open the door from inside.

Both since the latest update, and never before.

 

[Dark-Fx]

My mistake... thank you for the info. So, there is no mechanical way to open the charge port, I guess.

So I hadn't previously tried to open a closed port, decided to see what it would take today.

I stuck a long plastic pry tool under the cover here, just enough prying to get a purchase on the opposite side with a finger. Make sure you get the tool deep enough to also pry on the black plastic backing and not just the painted cover.

Pull straight away from the vehicle about this far. After this point you have to pull and rotate the cover back.

Obviously I have no idea if your vehicle will accept a charge at this point or if it'll just try to close the cover. My locked truck didn't seem to care that I did this manually.

 

[BeanEW]

So I hadn't previously tried to open a closed port, decided to see what it would take today.

I stuck a long plastic pry tool under the cover here, just enough prying to get a purchase on the opposite side with a finger. Make sure you get the tool deep enough to also pry on the black plastic backing and not just the painted cover.

Pull straight away from the vehicle about this far. After this point you have to pull and rotate the cover back.

Obviously I have no idea if your vehicle will accept a charge at this point or if it'll just try to close the cover. My locked truck didn't seem to care that I did this manually.

Brave!!! Since I'm going to the SC tomorrow, I'll let them do it (they will probably do the something as you did).

 

[NWR1S]

After my R1S updated to 2024.07.02, my charge port door couldn't be opened using the center console, the 3-lines below the charge port or pulling the physical release cable (which came off after I pulled harder). I had a ticket put in and the service center said they'll send someone for mobile service sometimes next week.

Anyone had the same issue?

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