Service appointment 3 months out ?

[Slowduck93]

Drove from the East Bay to SLO on Thursday. As luck would have it a truck launched a rock at me that cracked the windshield.

when I first called the Rivian service team they told me that normal service appointments in south San Francisco (inclusive of window replacement) were a bit far out. Mid September. Basically 3 months out. Wow.

lucky for me the rock hit right in the drivers line of site and is considered a safety issue. So I was able to get an appointment for window replacement only three weeks out.

wish we could just go to safelite for this but I’m a bit apprehensive about non-Rivian service providers not using Rivian parts still.

anyone know how / when standard maintenance needs to happen? It’s not clear in most of what I’ve read for things like tire rotation, fluids, etc. and I don’t even know what is the same or different from my gas powered car service schedule.

I feel like maybe I better get a service scheduled for the fall, now.

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[electruck]

wish we could just go to safelite for this but I’m a bit apprehensive about non-Rivian service providers not using Rivian parts still.

At this point, it is extremely unlikely that there are even any non-Rivian alternatives to worry about.

 

[Joints4Sale]

I'd rather wait three month ad have Rivian fix it. I have had horrible experiences the last three times that USAA funneled me to Safelite.

 

[moosetags]

We are in the same boat about what is serviced when on an EV. I understand tire rotation and balancing. Is there anything that needs to be lubed at regular intervals? If so, is that a DIY item.

Being that Rivian's service network is severely lacking, there needs to be some DIY service and maintenance instructions for those willing and able to attend to these things.

Brian

 

[Slowduck93]

I'd rather wait three month ad have Rivian fix it. I have had horrible experiences the last three times that USAA funneled me to Safelite.

That was my thinking too. And frankly why I went with Rivian as the insurance company despite it being a bit more expensive…they promise only Rivian original parts.

 

[bike123.com]

Drove from the East Bay to SLO on Thursday. As luck would have it a truck launched a rock at me that cracked the windshield.

when I first called the Rivian service team they told me that normal service appointments in south San Francisco (inclusive of window replacement) were a bit far out. Mid September. Basically 3 months out. Wow.

lucky for me the rock hit right in the drivers line of site and is considered a safety issue. So I was able to get an appointment for window replacement only three weeks out.

wish we could just go to safelite for this but I’m a bit apprehensive about non-Rivian service providers not using Rivian parts still.

anyone know how / when standard maintenance needs to happen? It’s not clear in most of what I’ve read for things like tire rotation, fluids, etc. and I don’t even know what is the same or different from my gas powered car service schedule.

I feel like maybe I better get a service scheduled for the fall, now.

We’ve been asking for 5 months when the Maryland center will be open and have let all things go and living with them
Finally found out soonest appt is September
As for the $4600 rear T glass, State Farm is still haggling with the high extortion of the proprietary glass.

 

[Belem]

Seattle area is 4+ months out. I have some paint correction for some stuff I noticed on delivery and the soonest was Oct 27. Even the support agent was like "wait, that can't be right..."

Spoiler: it was.

 

[NoICE]

For non-safety repairs, it's a 3+ month wait in Michigan. Nice crew at the repair shop, but woefully understaffed. I was prepared for the glitches of a new vehicle, but Rivian likely overestimated the quality and reliability of their vehicles' many parts. They need more technicians.

 

[KingTodd]

It’s 3 months for non safety stuff at Brooklyn

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