Rivian service

[Eeyore]

I am curious what have they all fixed on your vehicle?

I've had 2 recalls serviced. I've had the trim piece across of the tail gate replaced because the original piece pulled. I also had my original 20" wheels replaced with 22"s

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[tculpepp]

I took delivery of my R1T in May 2022 and R1S in August 2023. I had to drive 3 hours round trip to Orlando for service. I did this 2-3 times before mobile service was launched in Tampa, where I live. I knew every tech that came to my house as a former Tesla tech and they were all great. Now, the Tampa SC is open and my original mobile tech is the Shop Forman. My early Orlando SC experiences were up and down but I expected the worst and therefore was always pleasantly surprised. My current Tampa SC experiences have been over the top good as Rivian keeps getting better with time. As with anything, there are going to be good experiences and bad experiences, the longer term question is will Rivian learn and improve upon the bad ones.

Can you ask your buddy the foreman to hurry up with my truck? He's had it for a week already! /s ?

 

[MXA121]

They are inexperienced and not as polished but still took care of my issues and then some. I also am not expecting perfection.

I can't say I've had good experience with many auto service centers as a whole, though. Mostly incompetence and greed. Rivian is so far just the first one.

 

[Placer Paul]

Picked up an R1S a few months ago. Fully expected QC to be shoddy. And had to put in day 1 tickets.

Brooklyn took 2.5 weeks for what they initially said would be 7-10 days. And they created an issue far worse than anything I brought it in for.

When I brought it in, rear door was misaligned which required extra force to close. Front door was fine but I guess they had to mess with the front door after realigning the rear. And they sent the car back with the front door comically misaligned - top sticks out about 1/2” and door scrapes on fender when opened to the point where a significant amount of paint scraped off. Truly shocking the SC thought it was acceptable to let a car leave in this condition - especially when they created the issue. And that’s ignoring other minor issues like not reattaching plastic trim piece they removed or returning the car with a dirty interior.

Next appointment is two months out. Hard to recommend Rivian to anyone that has the flexibility to hold out a few months for the EX90.


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I use the West Sacramento SC and they have been fantastic. They did my service check points at my home in the garage on a rainy day. Found an issue that required repair at the SC. Brought it in on a Friday nd was told that it might not be until Monday for a tech to address my issue. Gave me a loaner. Then called me Saturday noon to tell me that they got it all done. At zero cost to me.

But neither of our experiences serve to negate what the other of us experienced.

Did you make a complaint and press that complaint up the Rivian chain of command? I ask as that often works, and because just telling us is only catharis but isn't going to make it better.

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