Quality Control Survey

[Frisbee]

Received an e-mail quality control survey from Rivian yesterday. It was predominately aimed at the various hot button topics discussed in this and other forums. Interestingly, very few questions about the infotainment center. I have had two R1T’S, a Launch Edition QM and my present DM R1T. After much arguing and slow walking Rivian took the Launch Edition back and replaced it, at my request, with the DM. The survey pertained to the second vehicle only. If permitted to complete a survey for each vehicle my answers would have been very different for each vehicle. It has been a difficult road but Rivian has come a long way.

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[s4wrxttcs]

How many miles were you at with the QM when the exchange happened?

Did you have multiple problems or just one?

I have the dreaded tock with my 6XXX VIN, but I've been hoping that they could fix eventually fix it, By now I've put so many miles on it (25k+), and so long from the buy date that I don't think they'd do a return. Each attempt at getting them to fix it has been spaced out by 4-6 depending on their backlog.

I like the truck just not the tock, and certainly not the service center times.

 

[Frisbee]

The half shaft/drive unit problems started at around 3,000 miles. Multiple unsuccessful repairs. At 12,000 miles Rivian took it back. I had other quality control problems but non which I considered to be a deal breaker.

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