Phone key not working after software update

[Gabe1aron]

I did the software update last night, and the one issue that I’m having so far is my phone as key isn’t working properly. It unlocks the car when I approach, but it does not start when I put my foot on the brake and It asks to present the card key to the door.
Fortunately, I am having my axles greased today by Rivian service and the technician that is doing it hasnt heard of this issue since the software update, but he’s going to look into it. I’ll let you know if it resolves hopefully I don’t have to wait till the next software update.

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[johstacy]

I did the software update last night, and the one issue that I’m having so far is my phone as key isn’t working properly. It unlocks the car when I approach, but it does not start when I put my foot on the brake and It asks to present the card key to the door.
Fortunately, I am having my axles greased today by Rivian service and the technician that is doing it hasnt heard of this issue since the software update, but he’s going to look into it. I’ll let you know if it resolves hopefully I don’t have to wait till the next software update.

Did you try rebooting you phone?

 

[Gabe1aron]

I forgot to mention that I did a soft reset and a hard reset and neither fixed the problem

 

[Gabe1aron]

Did you try rebooting you phone?

Will try that next

 

[johstacy]

Will try that next

If that doesn't work try rebooting the truck (ignore this I didn't see the first post about the resets phone is still worth a try)

 

[Gabe1aron]

So the trick was to remove the phone as key from the app and the vehicle and then re-pair them. Whew!

 

[Clovis]

Thanks for posting! I’m having the same issue.

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