Need advice on door issue

[Nikhiluor]

So I got my R1S in June and during delivery time, I complained that left rear door requires extra force to close and there were some paint spot at the seat. After delivery I started noticing more issues including window glass rolling down making weird noise. It became very clear that I needed to service.
I had mobile appointment but things got worsen and door was not fixed and misaligned too. Was told that window rolling down noise is because of dust so if I wash it, it will go away. I was not convinced so had file complained about door misalignment, rattling noise, paint…

they kept the car for 5 days and misalignment was fixed, door can be closed easily but not like other doors but window noise is just so horrible and I can’t wash it everytime it accumulates dust.
My question to forum is if I should file formal complain with Rivian because I feel that this door was fixed after assembly and somehow had issues.

Please advise.

Sponsored

 

[Electrified Outdoors]

Can you post a video of the window noise?

 

[defcon888]

Put in a service request through the app. Also, if you have the SC manager's name call them directly. The GUIDES, while good, maybe in another state and not know the workload of the SC.

We have the service manager's name at our SC (in Sacramento) and cell number and has told us to call him anytime if there are issues.

Putting in a formal complaint is helpful, but getting hold of the SC and the manager is a great way to cut the red tape.

 

[Nikhiluor]

Can you post a video of the window noise?

tried to capture it but at this moment it is very low…it builds up when there is siginificnt dust on the window.

 

[Electrified Outdoors]

Sounds like a deep squeak. Have you tried some silicone spray lube along the seals?

 

[peyang]

I have the same issues on both my rear windows, again SC says dust too … but even after wash.. same thing…. Anyone have a fix for this?

 

[Nikhiluor]

I have the same issues on both my rear windows, again SC says dust too … but even after wash.. same thing…. Anyone have a fix for this?

Roll down windows to full, use a thin cotton cloth and clean both sides, which touches glass…not sure if this is the material or something else but cleaning that works.

 

[peyang]

Great call, used a plastic scraper tool wrapped in towel to clean inside rubber seals… that worked, noise went away… how does the SC not know this….

 

[peyang]

Thanks again

Sponsored