My Scheduled SC Pickup on May 20 was cancelled due to quality issue.

[R1T_Cruising_Male]

I received this text from my guide this morning May 19, 2022. I had a delivery/pickup scheduled for May 20, 2022 at noon at the SC.

Hi Mike, my Denver team has just reached out to me and let me know there is a quality issue with your current vehicle and they'll need to get you a new R1T. I understand this is very frustrating, especially with the time you've already waited, but they are not able to deliver the current vehicle as-is. What I'm going to do, is check out what other vehicles we have available at this time to see if any of them match your current configuration; otherwise, we're getting to work to ensure you get a new vehicle ASAP.

My scheduled delivery/pickup was automatically cancelled. Guide has texted me that he is searching for a replacement.

Anyone else experience this? Why did they not know this three days ago? On top of that, I drove to the SC yesterday May 18, to get a sneak peak but I was told the truck was inside and they were not allowed to take a photo of it, much less let me see it. I am appreciative that they want to make sure my vehicle is top condition before they release it, but I assumed that they would not have set an appointment until they did their inspection. I was really bummed this morning after getting the guides text. My bags were packed and ready to go.

One could speculate what happened, from them not actually having it, to a body panel fit, to not having enough technicians to check it out, to computer error. I completed the 8 step check out process and insured the vehicle with the VIN they gave me.

p.s. there are at least 10 vehicles in the SC lot waiting for something. Most Colors were launch green and forest green (racing green).

Safe adventures,

Mike

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[Scoiatael]

At least they are getting you a new truck instead of keeping that one assigned to you while they spend a month fixing it. That sounds like progress in the way they handle deliveries.

 

[R1T_Cruising_Male]

Time will tell.

 

[kvenom]

This is happening way too often, put some plastic wrapping on your vehicles when transporting Rivian! I know when my wife's Cayenne arrived at the dealer it was basically buried in wrapping.

 

[thrill]

I'd much rather get cancelled 10 times for quality issues than get a vehicle that requires service after delivery that should have been caught. Even better, don't tell me there's a vehicle until it's 100% ready to be delivered to the customer. I think they are receiving pressure from different points to tell people their vehicle is "on the way" as soon as they can, when they should simply wait until it's passed the QC before talking with the customer. Slower process but with far fewer quality issues.

 

[R1T_Cruising_Male]

According to the Rivian Service Technician, who I spoke with when I was at the SC... I asked him if they wrapped them during transport and he said yes, I asked if they would keep the wrap on it so that it would be protected until I got it to my home and he said no, they take it off. The STech is a great guy and helpful and suggested what he would do to protect the paint. BTW, he owns one.

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