iPhone 17 w/ Digital Key, Passive Entry not working

[BorealAmethyst]

Is it just me or is anyone else having issues with their digital key and passive entry for their iPhone 17?

I previously had a working Bluetooth-only key that allowed for passive entry and driving without any issues. I was trying to set up the digital key so I could also use the Apple Watch app, so I contacted Rivian support. They performed a reset of my keys on their end.

Since then, I’ve been able to successfully add the digital key to both my phone and watch, but passive entry is no longer working.

Now, when I approach the vehicle, I have to manually open the key in Apple Wallet and tap “Unlock,” even when I’m standing right at the door handle. I’ve already rebooted both the vehicle and my phone.

Additionally, when I press the brake to start driving, I receive a “No key detected” message on the driver display. To proceed, I have to place my phone on the center console charger, double-click the side button to bring up the Wallet key, and then authenticate with Face ID or my passcode.

I've done a few hard resets on the car, deleted my key and added it back, hard reset the phone and deleted the app and downloaded it again. Help!!

What has worked for you all?

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[captainjp]

Working fine with me.
17 Pro Max

 

[BorealAmethyst]

Good to know! Do you have a Gen 2? Didn’t work the first time you installed it?

 

[captainjp]

Yeah. Gen 2 T.
Worked from day one. Maybe check your unlock settings on the vehicle?
Also maybe forget the paak and create a new one with the same phone?

 

[RoverT]

I have noticed the same exact issue and it has only become an issue recently.

 

[Asheville]

So I was having a somewhat similar issue - the car detects my iphone -so doors open when i approach, i can control climate remotely, etc. but it was giving me a "key not detected" message when i tried to start the car. I fixed it by deleting the key in the settings and reinstalling it

 

[FlightDoc]

Is it just me or is anyone else having issues with their digital key and passive entry for their iPhone 17?
...

Currently, EXACT same issue with R2. Working to find a solution after trying everything.
Next step is voodoo and a chicken blood shake to exercise out the demons.

Did you ever get a fix?

 

[SANZC02]

Is it just me or is anyone else having issues with their digital key and passive entry for their iPhone 17?

I previously had a working Bluetooth-only key that allowed for passive entry and driving without any issues. I was trying to set up the digital key so I could also use the Apple Watch app, so I contacted Rivian support. They performed a reset of my keys on their end.

Since then, I’ve been able to successfully add the digital key to both my phone and watch, but passive entry is no longer working.

Now, when I approach the vehicle, I have to manually open the key in Apple Wallet and tap “Unlock,” even when I’m standing right at the door handle. I’ve already rebooted both the vehicle and my phone.

Additionally, when I press the brake to start driving, I receive a “No key detected” message on the driver display. To proceed, I have to place my phone on the center console charger, double-click the side button to bring up the Wallet key, and then authenticate with Face ID or my passcode.

I've done a few hard resets on the car, deleted my key and added it back, hard reset the phone and deleted the app and downloaded it again. Help!!

What has worked for you all?

Do you have multiple Rivian vehicles? If I do not have the right one selected in my app I see similar messages. If the proper one is selected they are working fine.

We have an iPhone 17 Pro Max and iPhone 14 Pro Max.

 

[BorealAmethyst]

Currently, EXACT same issue with R2. Working to find a solution after trying everything.
Next step is voodoo and a chicken blood shake to exercise out the demons.

Did you ever get a fix?

I was about to take it into the Rivian shop, but there was a software update on the car that fixed it. I did EVERYTHING, and nothing worked but the software update. It was a good month of not having the feature. Hopefully you can get yours figured out sooner!

 

[BorealAmethyst]

Do you have multiple Rivian vehicles? If I do not have the right one selected in my app I see similar messages. If the proper one is selected they are working fine.

We have an iPhone 17 Pro Max and iPhone 14 Pro Max.

No, I only have the R1S. The issue only resolved itself with a software update. There was no other way to get it to work. But it’s been good now!

 

[FlightDoc]

...The issue only resolved itself with a software update. ...

Thanks for the reply.
It took the better part of yesterday and call to Rivian service to figure out the passive entry problem. In the end, it was one of two things.
Either my wife's old Apple Watch that the R2 was trying to link to (you need Apple Watch 6 or better).
Or more likely, we have 2 Rivians, 2 people with Riv apps on phones, both signed into both cars. Multiple R2 hard restarts, wallet key deletions and some voodoo solved it. The app seems to get confused between users. So I'll just drive my wife's R2 with FOB or key card. Not ideal but OK for now.

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