Gen 2 updated Powered Tonneau Cover installed upon request!

[NC-Rivian]

I experienced rodent damage a few weeks ago to my Tee - the nasty animal chewed through the air line disabling the suspension. I want to compliment Rivian Service in general for promptly sending the flatbed to transport my truck to the Atlanta service center for repair. And I want to further compliment the AtlSC for promptly identifying the issue and repairing it in a timely fashion. While there, they addressed other minor squawks and returned a nicely operational Tee.

During our conversation, I jokingly asked the service officer (Jonathan I think) if they wouldn’t go ahead and replace the broken Gen 1 cover with the reengineered Gen 2 and to my happy surprise, they agreed! So, the good: I have an operating tonneau cover again. The bad: I can’t tell a huge difference in operation. For all I know, it is so close that it may be a reinstalled Gen 1 instead of a reengineered Gen 2.

Sponsored

 

[UnsungZero_OldTimeAdMan]

Only time, temp fluctuations and grit/grime will tell. You can’t judge by sight and sound… which is just a product of materials used.

 

[goldburger]

For all I know, it is so close that it may be a reinstalled Gen 1 instead of a reengineered Gen 2.

What a bizarre supposition to make in response to great service.

 

[NC-Rivian]

What a bizarre supposition to make in response to great service.

I thought that I took great pains to compliment the Atlanta SC work. They were totally awesome and it was not my point to disparage them in any form or fashion. My point - inelegant as it seems to be - is that with all this reengineering and hoopla from Rivian concerning the tonneau, I was totally blown away by how similar the actual use ended up being. Indeed, there may be substantial changes but it is not evident to this person’s experience: still a slow, jerky movement with slats that are very similar to the original. If you thought that I disparaged the Atlanta folks, i do apologize.

 

[harkco]

I thought that I took great pains to compliment the Atlanta SC work. They were totally awesome and it was not my point to disparage them in any form or fashion. My point - inelegant as it seems to be - is that with all this reengineering and hoopla from Rivian concerning the tonneau, I was totally blown away by how similar the actual use ended up being. Indeed, there may be substantial changes but it is not evident to this person’s experience: still a slow, jerky movement with slats that are very similar to the original. If you thought that I disparaged the Atlanta folks, i do apologize.

I would agree with your sentiment as well. Just received my new tonneau, and it sounds exactly the same, if not louder. It does open and close and much more confidently, but this does not appear to be a complete and new redesign. Something tells me they did a redesign that will show up on new R1Ts at some point, but this is not it. The service manager I talked with was very vague on what they did and actually replaced. Upon pushing for a better answer, he said they replaced some springs and put in a more robust tension rod. Nothing about a new motor or dual motor. Regardless, it does work and we shall see for how long. Rivian service was great, I just get the feeling there is more to the story than we know.

Sponsored