Gear Guard Motion Cam video error issue

[HapticWagon]

Most of my videos just say "Video Error". I am using a Samsung external drive that I used without issue for 19 months on my Gen1 R1T. This Gen2 is buggy.

The gear guard videos are on the internal storage. I don’t think the external drive matters.
maybe the internal storage is having issues. 2025.14 update notes do say:
“

• If you are not able to view the videos stored in the vehicle’s internal storage, the center display now notifies you to contact Service.”

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[HapticWagon]

got a reply from Wassym that it will be fixed next update 2025.18


very interesting potential fix:

exit out of drivecam app before leaving car. wonder if this is reproducible for creating the error.

 

[PhatDaddy]

Happening to me, too.

Ditto.

 

[Notey3]

Ugh, this happened to me earlier this week. Someone scratched our R1S and when I went to look at the videos, everything from that day was “Video Error.” All other days are working fine

Same thing happened to me. I got keyed and went to look and all videos that day had an error.

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