bhopkins
Well-Known Member
- First Name
- Bryan
- Joined
- Mar 15, 2022
- Threads
- 13
- Messages
- 242
- Reaction score
- 377
- Location
- Saginaw, MI
- Vehicles
- R1T
- Thread starter
- #1
Received my R1T on May 9. During delivery, I noted the tailgate didn’t auto-drop when pressing the button; no spare tire even though it was ordered; and left front fender had a significant panel gap. Delivery tech advised me to put in service tickets for all three. Opened service tickets and provided video of the tailgate issue and fitting issue. Service promptly reached out to me and after internal consultation decided the easiest way to fix was to bring the truck back in for service. They scheduled the pickup for June 1 and two guys showed up on-time in a white R1T. One guy drove my truck down to Plymouth, MI (about 100 miles). Was interesting tracking the truck in real-time.
Truck was serviced on June 2 (actual service appointment date) and by 2:00 p.m., my service advisor had called letting me know the truck was ready for pickup. We had previously discussed me coming down to pick up the truck after service as that would be quicker getting it back into my hands. She told me to check with the receptionist for my card key and they would let me know where the truck was.
Arrived there, talked to the receptionist, got my card key, found the truck (charged up), and departed. All in all, a very positive service experience….except for the $%^&*()#@! stone chip in the windshield I picked up on the way home. Oh well, it was bound to happen sometime. Just got the first scratch, ding, chip out of the way in the first 1000 miles. Will get the windshield repaired on Monday at my local glass shop. At least the cracks aren’t running.
Rivian folks are friendly and helpful. Keep up the good work and don’t lose that attitude!!!
Truck was serviced on June 2 (actual service appointment date) and by 2:00 p.m., my service advisor had called letting me know the truck was ready for pickup. We had previously discussed me coming down to pick up the truck after service as that would be quicker getting it back into my hands. She told me to check with the receptionist for my card key and they would let me know where the truck was.
Arrived there, talked to the receptionist, got my card key, found the truck (charged up), and departed. All in all, a very positive service experience….except for the $%^&*()#@! stone chip in the windshield I picked up on the way home. Oh well, it was bound to happen sometime. Just got the first scratch, ding, chip out of the way in the first 1000 miles. Will get the windshield repaired on Monday at my local glass shop. At least the cracks aren’t running.
Rivian folks are friendly and helpful. Keep up the good work and don’t lose that attitude!!!
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