service center

Hey everyone ,I hope you're all having a great day! I recently scheduled a service appointment at Richmond service center, and once i dropped my vehicle at the location the service rep called me and informed that the rock sliders need to be removed for the vehicle to be hosted on the lift. This...

Hi all, I'm Just trying to see if ya'll have any experience with this. We sold our truck a few weeks ago, have two kids and sharing a vehicle atm. I'm just seeing if you have successfully changed your pick up dates? Just ordered from the available inventory on the March 8th, completed all the...

Thought you’d all get a kick out of this the soft opening of the new Kirkland WA service center. I half expected Ron Burgundy and his news crew to come around the corner for a fight. Service Centers are where Rivian is really completely out of its depth. The whole thing from appointments to...

San Jose, CA area. I got a small chip/star from a rock or something. Overnight that small thing cracked almost the full height of the windshield and turned at the bottom for half way across the bottom. Luckily not in any driver line of sight, so probably not illegal. Insurance (GEICO) went...

Just picked up my R1S at Cleveland Service Center on Friday. Wondering if there are any local greater Pittsburgh owners. I need to get PA state inspection since Rivian didn’t provide. Also, will be looking for tire rotation expertise locally. Worried about who has pucks and has any clue how to...

I have a cold and feel grouchy. Rivian Service Centers waste precious capital and customer goodwill. They rent vehicles for customers when their R1s are in the shop for way too long, and they are inefficient and communicate poorly leading to customer aggravation and burnout. Took my R1S in to...

My vehicle has been with the SLC service center for 6 weeks. I called for an update today and they refused to speak with me. See attached text. My vehicle was damaged in a fender bender on April 8th. Minor damage, no airbags deployed. Rivian only certified one auto body shop in Utah, Dave's...

9/6/23 update Went to pick up the car and wow! they have really lost it. They used string to fix a broken clip. Plus my guide has ghosted me. Skipped our scheduled call and does not respond to text. The suspension rattle has gotten worse and there is now a high-pitched whining noise coming...

After reading these threads for the last month, I was amazed at the problems people posted, some were legit and others, let us just say were not SO PLEASE STOP! My R1S came to me without any noticeable flaws. The 22s are huge when you look at them and a little bit more noticeable feel on the...

Quick question... Anyone else have their Rivian sent to Greg's Japanese Auto in Bellevue by the Bellevue Service Center? Mine is there for minor body work according to Bellevue SC. Doors have also been unlocked for 12hrs or more. I was never told it would be going to a Greg's Japanese Auto. All...

I just got called back after placing 2 servicei ssues through the app. One for condensation in frunk causing rust (don't hardly open so big surprise) and warp(ed|ing) of ledge between back of backseat and rear cab window. Earliest service date is 139 days out; in July! Wtfo?! This is WA area...

Located in Sharonville at 11935 Tramway Drive.

I'm contemplating a swap to aftermarket tires (road tires) on the 20" AT wheel for my R1T. I'm hesitant because of conflicting information I read here, as well as hear from service center reps at Rivian as to the experience we can expect from the truck/SUV. Here are the top questions I feel we...

Hi All, I'm new to the forum, but after 12 weeks of ownership, thought it would be helpful to share an update for the good of the group. Of the 12 weeks I've actually had my R1T (delivery was on August 18), it's been in the San Diego Service Center for 5 of those week and is scheduled to go...

I hate that it has come to this: venting my frustrations online. But I want this to be known. The Dallas Service Center has horrible customer communications. I have dropped my vehicle off twice for some minor repairs that were supposed to take one day. Both times, they assured me that they would...

Stopped by the service center in ATL today and was able to peruse a variety of colors and configurations on the lot! Some takeaways on colors in person… Forest Green is amazing and varies a lot depending on angle. Looks great on the R1S with the black roof. Limestone is very flat and looks...