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There will be good and bad experiences everywhere, but the law of averages usually settles the score and is the ultimate story teller of who rises to the top and who sinks. For all the talk of Lexus service, I rarely used them for actual service issues. All three of my Lexus vehicles proved to...

I’d be interested to hear your thoughts as an R1S owner over time, especially since you also considered the GX and Model X. Off road capability is not critical for us nor is the third row. We’re coming from a 3 car family of an NX, CT200h, and an IS-F. Unfortunately we’re down to just the IS-F...

I would agree that my Lexus experience was augmented by knowing someone that worked there. But even shopping at another Lexus dealer, the experience was not as bad as the lower end Toyota brand. That was my worst experience and I’ve even bought a few used cars that were better. I do agree...

I do think this forum has room to grow compared to other car enthusiast communities I’ve been a part of. Members will always come here to research, especially owners with issues. Inevitably, many of those owners will come off as venting and overly frustrated. It’s the reality of their situation...

If you buy a car from Sewell here in Dallas, they will drive the loaner to you, pick up your car, then reverse the process when the car is ready. I have never used it, as it’s always been more convenient for me to drop it off and leave with a loaner in 5-10 minutes. I know Rivian has much to...

I’ve been blessed on my last two Lexus purchases as a fellow Lexus enthusiast worked at a local dealer. He coordinated everything for me and I just showed up, signed, and drove off. No extras. No hassle. I told him the spec I wanted to buy down to wheel and tire swapping that he accommodated for...

The Spaces point is a very good one. I think that’s why my experience at Tesla and Lucid felt a step above what Rivian is currently doing at their SC. I do think it would be in Rivian’s best interest to attempt to replicate what they can provide in their Spaces as much as possible in their...

I’m also cross shopping the GX550. I’m actually on the waitlist for a Luxury+. I didn’t like the very tame and short test drive with the GX, but my salesperson was pretty knowledgeable and helpful. Like you, I’ve almost always known more about the car than the salesperson. That said, I think in...

That happened to me when I went to test drive the Gen 1 RS at the Dallas SC. The girl literally told me, I don’t think Rivian can meet your service and reliability expectations after I asked a few questions about how Rivian handles major issues given I come from a top notch Lexus service...

I’ve been to the Rivian SC twice to test drive a Gen 1 R1S and most recently a Gen 2 R1S. Maybe I’m not used to the direct to consumer model for buying a vehicle, but both times I came away thinking I wonder how many more units Rivian would sell if they had a solid sales staff and strategy...

OP… I can empathize with your situation. That’s terrible. I really like the R1S but I have been extremely hesitant to buy one with quality control and service center issues deterring me the most. I think it’s a huge issue for Rivian and not one that’s easily solved.

I think that’s par for the course on this forum. I’m not a Rivian owner (yet) but I’ve done my fair share of reading on here and the hostile responses are pretty normal. Folks here love to demean others, throw out their ownership and/or stock holder status, and believe their opinion is the only...

I’m in Texas. I’ve seen folks use inventory trackers to see vehicles in other markets, so I’m just wondering how that works for delivery. I would assume Rivian just ships the vehicle to your market and you complete the purchase in your market but in not sure.

Are you required to pick up a shop car in the market it’s listed? If not, does Rivian charge to get it shipped to your local market?

First, I appreciate everyone sharing their experience. Keep the feedback coming. I understand and accept that service would be a noticeable step down from our Lexus service. What’s been described as Lexus service is pretty spot on, except the facilities here in Dallas may not be as luxurious as...

I asked a guide at the service center today if custom builds are getting delivered already. She said yes. She said if you order a dual max today, expect a 8-10 week wait for delivery. I’m not sure if that’s accurate, but those were the details she communicated.

I’ve been considering placing an order for an R1S, so I made time to visit the Dallas Service Center today for a demo drive and more importantly to get a feel for the Rivian Service experience. I came away more disappointed than I imagined. The guide explained that service appointments are 6-8...

Does Rivian offer a full ppf wrap that’s not stealth? is this truly installed at the factory and what’s the quality of the edge wrapping? It seems most of the “official” information in this thread is outdated. I’m also shocked no one has shared details pics of their ppf experience through Rivian.

What were your biggest struggles storage wise with the Model X? We have a Nuna Demi Grow stroller (double) that’s quite bulky because the seats don’t fold with the stroller. That said, we haven’t used it recently. We’ve been packing two Doona Liki trikes that fold into small rectangles that the...

Is Large+ available now? I didn’t see any in the store or as a build option. I was considering a Max Pack, so Large+ is intriguing if I can software upgrade it later.