Rivian Service policy - no alternative transportation unless vehicle kept for 48 hrs

[NinjaWrap]

I owned a Tesla for 6 years. They got service sorted in a couple of years. And always provided transportation.

I’ve owned Teslas for 8 years and live 2.5 from the closest three service centers. They are now providing loaners again but for a while they were only giving uber credits and we almost got stuck there with no way home six years ago when we arrived and they told us no loaners available. They ended up finding a loaner for us (which had bald tires that blew out on our way home)

I’m currently having another frustrating experience with my Cybertruck and was getting on here to see what people say about Rivian service.

Sponsored

 

[SwampNut]

Well, the "great" thing here is that Rivian has never managed to complete any repairs in less than five days, LOL. They did a battery and the toe link in 45 minutes each, otherwise, it's been 5-17 (yes seventeen) days.