Anyone figured out the iPhone/assistant/contact sync issue?

[Rivian Rider]

Hi,

I know there's been other posts about iPhone contacts either showing up and not being accessible to Rivian assistant, or not showing up at all. Wonder if anyone figured out a solution? Or do we have to wait for a software update?

In my case, my nearly 3000 contacts are synced and visible on the center display. However, when I ask the assistant to call or text any anyone in the contact list, it will say that I need to sync my contacts first. I've done all the troubleshooting and adjustments I need to make, such as making sure my iPhone has the proper settings. I've also reset both the entertainment and the vehicle itself. If I ask the assistant to text or call a specific number and read out the digits of the number, it will do that.

I know others have commented about the separation of the assistant and the phone contact software UI. But curious if anyone figured this out.?

Thanks.

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[paulrenec]

Hi,

I know there's been other posts about iPhone contacts either showing up and not being accessible to Rivian assistant, or not showing up at all. Wonder if anyone figured out a solution? Or do we have to wait for a software update?

In my case, my nearly 3000 contacts are synced and visible on the center display. However, when I ask the assistant to call or text any anyone in the contact list, it will say that I need to sync my contacts first. I've done all the troubleshooting and adjustments I need to make, such as making sure my iPhone has the proper settings. I've also reset both the entertainment and the vehicle itself. If I ask the assistant to text or call a specific number and read out the digits of the number, it will do that.

I know others have commented about the separation of the assistant and the phone contact software UI. But curious if anyone figured this out.?

Thanks.

I have the same problem… if I toggle the iPhone contact access it worked for a while ( hours) then some thing happened.tried the soft reboot and the hard reboot and power cycle the I phone still same issue.

 

[Rivian Rider]

BTW, the service center didn't know how to solve it either. I suppose it's a software issue that needs a patch or update.

 

[Taco Corp]

I've heard that it may be a matter of deleting and re-adding the phone to vehicle but that was a solution that worked for a couple people vs. stated fix from Rivian.

 

[itsweldon]

Hi,

I know there's been other posts about iPhone contacts either showing up and not being accessible to Rivian assistant, or not showing up at all. Wonder if anyone figured out a solution? Or do we have to wait for a software update?

In my case, my nearly 3000 contacts are synced and visible on the center display. However, when I ask the assistant to call or text any anyone in the contact list, it will say that I need to sync my contacts first. I've done all the troubleshooting and adjustments I need to make, such as making sure my iPhone has the proper settings. I've also reset both the entertainment and the vehicle itself. If I ask the assistant to text or call a specific number and read out the digits of the number, it will do that.

I know others have commented about the separation of the assistant and the phone contact software UI. But curious if anyone figured this out.?

Thanks.

I want to solve as well

 

[Bongorivian]

I want to solve as well

same issue here even after 15.1 update. Deleting and re-adding appears to fix it temporarily. The issue comes back later.

 

[jrmbadger]

Try deleting your phone from both the rivian and the phone. Restart your phone and reboot Rivian then re add your phone.

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