Hi folks,
I am in the process of completing the required paperwork for my purchase with pick up scheduled for Friday.
I have a few lessons that I would like to share.
#1 - You will be assigned to a Rivian Guide to help you through the process. Mine was/is great but Rivian doesn't provide us ,the buyers, with direct phone numbers or email addresses. This means that you are always getting voice mail or sending an email to a general inbox. For this me this was super frustrating as everything took longer than it should.
#2 - You will need insurance. I tried to get insurance through AMA. What a mistake. I spent far to long on the phone with them getting a quote in order. Once I had it "finalized" AMA said that they needed to go back to their underwriter to confirm everything. When they came back to me the quote increased by 10%. Bait and switch? It sure felt like it. The bottom line is be prepared for your insurance provider to be confused by Rivian as it is such a new car. My solution was to sign up with the provider suggested by Rivian. As a side note they now have a shot at all of my insurance business as my relationship with AMA is now tenuous.
#3 - This isn't like buying a car from a dealer. Get everything ready 4 days before your delivery this includes execution of the purchase agreement, insurance and your method of payment.
Good luck. I hope that your purchase process is less stressful that what I have experienced.
I am in the process of completing the required paperwork for my purchase with pick up scheduled for Friday.
I have a few lessons that I would like to share.
#1 - You will be assigned to a Rivian Guide to help you through the process. Mine was/is great but Rivian doesn't provide us ,the buyers, with direct phone numbers or email addresses. This means that you are always getting voice mail or sending an email to a general inbox. For this me this was super frustrating as everything took longer than it should.
#2 - You will need insurance. I tried to get insurance through AMA. What a mistake. I spent far to long on the phone with them getting a quote in order. Once I had it "finalized" AMA said that they needed to go back to their underwriter to confirm everything. When they came back to me the quote increased by 10%. Bait and switch? It sure felt like it. The bottom line is be prepared for your insurance provider to be confused by Rivian as it is such a new car. My solution was to sign up with the provider suggested by Rivian. As a side note they now have a shot at all of my insurance business as my relationship with AMA is now tenuous.
#3 - This isn't like buying a car from a dealer. Get everything ready 4 days before your delivery this includes execution of the purchase agreement, insurance and your method of payment.
Good luck. I hope that your purchase process is less stressful that what I have experienced.
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